Job DescriptionTHE ROLE & THE TEAMThe Zalando platform enables merchants (brands, retailers, distributors) to sell fashion articles directly to the Zalando customers (online marketplace). The Operational Success team's purpose is to enable partners to achieve higher commercial success and customer experience through operational excellence on the platform, while ensuring the highest level of visibility and availability of their assortment.As Operational Success Manager, you will be responsible for the operational performance of a pool of merchants, from integration and article onboarding to logistics. In this role you will be the sparring partner of the Partner Consulting team in charge of this pool of merchants. You will bring your expertise in operational processes, taking over complex edge cases and helping coordination with internal stakeholders to continuously drive for better operational performance and commercial success.INCLUSIVE BY DESIGNIf you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other rolesAt Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.Discover more about our commitment to creating a diverse and inclusive workplace: WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)Offer consulting services: Proactively identify and drive performance improvement initiatives with your responsible portfolio of merchants Operational excellence: Be the go-to person for any operational topic for Zalando commercial and operating teams, ensuring efficient partner operations on the platform and making it easier for partners to further entrench their business with ZalandoSolution driven: Deep dive into the Merchants' operational challenges and derive suitable solutionsAnalytical: Derive actionable insights from data analysis and discussions with internal and external stakeholders Stakeholder management: Synthesize and present performance figures to Zalando commercial teams and senior management, manage timelines and expectationsWE'D LOVE TO MEET YOU IFYou hold a degree from a top-tier university in Business, Supply chain management, or Engineering related fields.You have gained at least 3 years of relevant experience working in a major consulting firm or a fast moving ecommerce start-up environmentWork experience in operations, supply chain or key account management is a mustWork experience in external stakeholder management (merchant or customer facing portfolios)Work experience with technical integrator business or third party services/ platform ecosystems is a big advantageYou have excellent analytical and synthesis skills with a strong drive for problem solving and to get things doneYou have strong stakeholder management and excellent communication and presentation skills to convey complex technical concepts to both technical and non-technical stakeholdersYou have gained professional efficiency in both spoken and written EnglishOUR OFFERZalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.27 days of holiday a year to start for full-time employees2 paid volunteering days a yearHybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaborationWork from abroad for up to 30 working days a yearEmployee shares program40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partnersRelocation assistance available (subject to prior agreement)Family services, including counseling and supportHealth and wellbeing options (including Wellhub, formerly Gympass)Mental health support and coaching availableDrive your development through our training platform and biannual peer-to-peer review
