Seeing beyond - future of medical technology
For more than 100 years, ZEISS medical technology has been driving progress in ophthalmology and microsurgery. In ophthalmology, our solutions help to maintain and improve people's vision at every stage of their lives. In microsurgery, our solutions enable targeted interventions on diseased tissue so that small and sensitive organs continue to function optimally.
Medical technology from ZEISS supports medical professionals in improving the lives of patients worldwide. The fact that our actions have a direct impact on people's well-being is what drives us every day.
In this role, you will drive clinical excellence and the successful adoption of ZEISS refractive solutions across the region, with a particular focus on supporting customers and partners in Gulf Region.
Your Role
- You will organize and deliver initial user training, including presentations, wet labs and hands-on sessions throughout the region
- You will provide clinical application support in close cooperation with local partners and enable our Clinical Application Specialists (CAS) to achieve excellent clinical outcomes
- You will implement guidelines and onboarding processes developed by the headquarters at country level and coordinate and monitor their execution
- You will ensure consistent tracking and reporting of regional KPIs, particularly procedure volumes, device utilization and procedure adoption
- You will help increase procedure volumes by optimizing device utilization in collaboration with all relevant Refractive stakeholders
- You will provide regular feedback and transparent reporting on the status and quality of application support across the region
- You will collaborate closely with Refractive Sales, Service and PDC Managers and support regional events, trade shows and product demonstrations
- You will support the CAS certification process by training and mentoring new Clinical Application Specialists and monitoring their certification progress
Your Profile
- You hold a university degree in medical engineering, optometry, ophthalmology, physics, healthcare or a comparable field
- You bring at least several years of experience in clinical application support and user training for ZEISS refractive laser systems
- You have a strong customer focus and the ability to understand and respond to different clinical and business needs
- You can communicate complex clinical and technical information clearly and confidently to different audiences
- You demonstrate excellent communication, presentation, training and reporting skills.
- You are a fast learner and confidently navigate complex business environments and stakeholder structures
- You are fluent in English; additional language skills, particularly Arabic or French, are an advantage
- You are willing to travel frequently within the region and internationally
Your ZEISS Recruiting Team
Jana Benn
#J-18808-Ljbffr
Regional Application Specialist Refractive Lasers (f/m/x) in Oberkochen Arbeitgeber: ZEISS Group
ZEISS Vision Care bietet eine inspirierende Arbeitsumgebung, in der Du als Praktikant im Customer Care Center wertvolle Erfahrungen sammeln und Deine Fähigkeiten weiterentwickeln kannst. Mit einem starken Fokus auf Innovation und Nachhaltigkeit fördern wir eine Kultur des Lernens und der Zusammenarbeit, die es Dir ermöglicht, aktiv an spannenden Projekten mitzuwirken und Dein berufliches Netzwerk auszubauen. Zudem profitierst Du von flexiblen Arbeitszeiten und der Möglichkeit, Studium und Praxis optimal zu verbinden, während Du Teil eines engagierten Teams bist, das die Sehqualität unserer Kunden kontinuierlich verbessert.
