Frontend Engineer (CRMs, Zendesk AI Agents)
Jetzt bewerben
Frontend Engineer (CRMs, Zendesk AI Agents)

Frontend Engineer (CRMs, Zendesk AI Agents)

Vollzeit 36000 - 60000 € / Jahr (geschätzt) Kein Home Office möglich
Jetzt bewerben
Zendesk, Inc.

Auf einen Blick

  • Aufgaben: Join us as a Frontend Engineer to design and develop our cutting-edge AI platform.
  • Arbeitgeber: Zendesk is a leader in customer service software, powering billions of conversations globally.
  • Mitarbeitervorteile: Enjoy a hybrid work model with flexibility, collaboration, and a focus on inclusivity.
  • Warum dieser Job: Be part of a team that innovates customer service with advanced AI technology and user-friendly applications.
  • Gewünschte Qualifikationen: Strong skills in TypeScript and React; experience with web standards and testing culture is essential.
  • Andere Informationen: We value diversity and provide accommodations for applicants with disabilities.

Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.

Job Description

This role will work on implementing the Zendesk AI Agent (Ultimate) product.
Ultimate was acquired by Zendesk in March 2024, and together we’re building the world’s most advanced AI agents in CX.

THE ROLE:

As a Frontend Engineer at Zendesk AI Agents, you’ll be an integral part of the team from day one. You’ll be instrumental in the design and development of our SaaS platform, which allows our users to design conversations and automate workflows. You’ll work closely alongside our product managers, designers, backend and wider technical team to scale up our platform and add new features, all while keeping a strong focus on user experience.

THE RESPONSIBILITIES:

  • Maintain and develop the Zendesk AI Agents platform using TypeScript, React and other state-of-the-art libraries.
  • Proactively suggest and pursue improvements on our codebase and architecture, from code-changes and testing to CI/CD and deployment.
  • Contribute to modularisation and to scalable architecture solutions to both new and existing components.
  • Build user-friendly frontend applications that help our clients to design conversations and automate workflows.
  • Work closely with other members of the development team to ensure new product features are built stable and intuitive.
  • Learn and experiment with new tools and technologies aiming to develop new product features, improve UX, and reduce code complexity.
  • Stay up to date on industry trends, helping drive Ultimate to innovate.

WHO YOU ARE:

  • You’re a communicative, experienced engineer with a product mindset who takes pride in producing slick applications built upon logical, simple and effective solutions to complex issues.
  • You are familiar with the Web Standards and the inner workings of the browser and the internet.
  • Writing tests for your code is a regular practice for you, and you encourage a testing culture in your team.
  • You have strong programming skills in TypeScript and in React or similar tools (Angular, Vue, etc.).
  • Server side, infrastructure and micro-frontends experience is a plus.
  • You know how to approach performance bottlenecks and have the ability to come up with realistic solutions.
  • You care deeply about engineering practices, as well as the end-user and your team.
  • You love your job, enjoy mentoring and enabling others, and know how to ask for help when you need it.
  • You understand feedback as a tool for growth and utilize it to grow and encourage growth in others.
  • You are curious and continuously learning new things that can add value to your job.
  • You are a positive, proactive team player, have strong communication skills and high proficiency in English.

How do we measure success in this position?

  • You contribute to the overall architecture and performance of our frontend application.
  • You ship features with your team that solve real customer problems.
  • You influence your team’s product direction with your ideas.

The Interview Process

We want our process to be smooth and transparent:

  1. Intro chat with Talent Partner – 15 minutes
  2. Interview with Hiring Manager – 30 minutes
  3. Take home task – 1-3 hours work
  4. Technical Interview – 45 mins – 1 hour
  5. Final Interview with Hiring Manager – 30 mins

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn while also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

#J-18808-Ljbffr

Frontend Engineer (CRMs, Zendesk AI Agents) Arbeitgeber: Zendesk, Inc.

At Zendesk, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As a Frontend Engineer, you'll have the opportunity to work with cutting-edge technologies while contributing to innovative AI solutions in customer service. Our hybrid work model offers flexibility, and we are committed to your professional growth through mentorship and continuous learning, making Zendesk a rewarding place to advance your career.
Zendesk, Inc.

Kontaktperson:

Zendesk, Inc. HR Team

StudySmarter Bewerbungstipps 🤫

So bekommst du den Job: Frontend Engineer (CRMs, Zendesk AI Agents)

✨Tip Number 1

Familiarize yourself with the Zendesk AI Agent product and its features. Understanding how it works and its impact on customer service will help you demonstrate your enthusiasm and knowledge during interviews.

✨Tip Number 2

Brush up on your TypeScript and React skills, as these are crucial for the role. Consider building a small project or contributing to open-source projects using these technologies to showcase your expertise.

✨Tip Number 3

Prepare to discuss your experience with modularization and scalable architecture solutions. Be ready to share specific examples of how you've improved codebases in previous roles.

✨Tip Number 4

Since collaboration is key in this role, think of examples where you've successfully worked with cross-functional teams. Highlight your communication skills and how you’ve contributed to a positive team environment.

Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Frontend Engineer (CRMs, Zendesk AI Agents)

Proficiency in TypeScript
Experience with React or similar frameworks (Angular, Vue)
Strong understanding of web standards and browser internals
Knowledge of CI/CD processes
Ability to design user-friendly frontend applications
Experience with modularization and scalable architecture
Familiarity with performance optimization techniques
Testing culture advocacy and experience writing tests
Strong communication skills
Team collaboration and mentoring abilities
Curiosity and a commitment to continuous learning
Problem-solving mindset
Experience with server-side infrastructure and micro-frontends is a plus

Tipps für deine Bewerbung 🫡

Understand the Role: Make sure to thoroughly read the job description for the Frontend Engineer position at Zendesk. Understand the key responsibilities and required skills, especially focusing on TypeScript, React, and user experience.

Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your programming skills in TypeScript and React, as well as any experience with modularization and scalable architecture.

Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service technology and your product mindset. Mention specific projects where you contributed to user-friendly applications and how you approach performance bottlenecks.

Prepare for Interviews: Anticipate the interview process by preparing for both technical and behavioral questions. Be ready to discuss your previous work, how you handle feedback, and your approach to mentoring others. Practice explaining your thought process when solving complex problems.

Wie du dich auf ein Vorstellungsgespräch bei Zendesk, Inc. vorbereitest

✨Showcase Your Technical Skills

Be prepared to discuss your experience with TypeScript and React in detail. Highlight specific projects where you've implemented these technologies, focusing on how you approached challenges and optimized performance.

✨Demonstrate Your Product Mindset

During the interview, emphasize your understanding of user experience and how it influences your development process. Share examples of how you've built user-friendly applications and contributed to improving UX in past roles.

✨Prepare for the Take Home Task

The take-home task is a crucial part of the interview process. Make sure to allocate enough time to complete it thoroughly. Focus on clean code, modular design, and include tests to demonstrate your commitment to quality engineering practices.

✨Communicate Effectively

Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you collaborate with cross-functional teams and how you handle feedback to foster growth.

Frontend Engineer (CRMs, Zendesk AI Agents)
Zendesk, Inc.
Jetzt bewerben
Zendesk, Inc.
Ähnliche Positionen bei anderen Arbeitgebern
Europas größte Jobbörse für Gen-Z
discover-jobs-cta
Jetzt entdecken
>