Localization & Strategy Operations Manager

Job Description

Join our Localisation Strategy and Operations team at Zendesk! We are seeking a hard-working and diligent Localization Program Manager to elevate the experience of our international users. In this pivotal role, you will orchestrate language strategies, cultivate vendor partnerships, and optimise localisation tools among other responsibilities. Your contributions will enable our products to flourish in over 160 countries and territories, driving user happiness and engagement. Are you enthusiastic about crafting outstanding localised experiences? Do you bloom in a collaborative setting? We invite you to apply and help us make our products accessible and enjoyable for everyone, everywhere!

What you’ll be doing:

• Form relationships with stakeholders, educating them on localization processes, and advocating for global users.
• Coordinate the end-to-end localization process, ensuring timely delivery and adherence to quality standards.
• Build and implement localization strategies that support global expansion efforts.
• Handle relationships with external localization vendors and translation agencies.
• Have proficiency in translation management systems (TMS) and other localization tools.
• Review localised materials quality evaluation results to ensure cultural relevance and accuracy.
• Generate reports on localization activities, highlighting successes and challenges.

What you bring to the role:

• 3+ years of localisation program management experience in a high-tech industry.
• Ability to operate independently in a fast-paced, ambiguous, and global environment with shown success in project management, execution, and multi-tasking.
• Experience communicating across a variety of cross-functional collaborators and leadership, working across time zones and international offices.
• Deep knowledge of localisation tools and machine translation engines.
• Familiarity with internationalisation standards such as Unicode and CLDR.

What we offer

• Full ownership of the projects you work on.
• What you will be doing will have a huge impact.
• Team of passionate people who love what they do.
• Exciting projects, ability to implement your own ideas and improvements.
• Opportunity to learn and grow.

…and everything you need to be effective and maintain work-life balance:

• Flexible working hours.
• Hybrid work environment (We encourage you to work one day per week from our beautiful Krakow office).
• Professional development funds.
• Choice of your laptop and other equipment.
• Premium Medical Insurance as well as Private Life Assurance.
• Annual and Long-Term Bonuses.

The Poland annualized base salary range for this position is zł158,000.00-zł238,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

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