Senior Engineering Manager - AI Agents, Analytics

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Job Description

***Please note, the role will be based in Berlin, Germany with 1 day per week in the office. Zendesk can provide visa sponsorship for this role, but relocation costs will need to be self-funded.

As a Senior Engineering Manager in AI Agents you’ll be developing and growing our Analytics teams which are instrumental in our goal of providing actionable insights for our customers.

Our Analytics teams serve both internal stakeholders providing business insights enabling us to make data driven decisions as well as building customer facing products that enable our clients to define, track and measure the success of their AI Agents.

You will work with multiple teams, directly managing engineers from various skill sets (Frontend, Backend, Data Engineering) as well as leading other people managers within your area. The number of people and skill sets you interact with might be subject to change as we gear up the organization for future challenges.

What You Will Be Doing

• Lead multiple cross-functional teams, guiding the teams towards achieving their full potential.
• Directly manage both individual contributors and other people managers.
• Foster a culture of continuous improvement and collaboration, driving your teams to innovate and continuously discover and evaluate new technologies.
• Empower your teams through coaching, mentorship, and skill development and develop the next generation of people leaders in our organization.
• Foster a culture of micro feedback, mutual accountability, shared ownership, and a bottom up culture in close collaboration with the other Engineering Managers.
• Enable engineers to push for best practices inside their discipline aiming at greater productivity, cleaner code and product quality.
• Collaborate with fellow Engineering Managers and Chapter Leads to keep our engineering group focused and effective.
• Facilitate communication between Engineers, Product Managers and stakeholders within the RnD department and across the business, fostering understanding and alignment.
• Accountability for the delivery and product quality in the teams you manage.

What You Bring To The Role

• Enthusiastic mentor with the ability to inspire teams, fostering professional development and empowering teams to reach their full potential.
• Strong technical background and professional experience developing and maintaining complex architectures.
• Proven track record of successfully managing and motivating several engineering teams, driving them towards achieving ambitious goals.
• Experience managing both individual contributors and other managers, scaling teams and leading through change.
• Understanding the value of diverse perspectives and actively seeking input from others to achieve optimal outcomes.
• You excel in facilitating discussions and communicating with various stakeholders, ensuring clarity and alignment across teams and departments.
• Experience working in collaborative teams, leveraging practices like pair programming and code reviews to promote knowledge sharing and enhance team performance.
• Strong expertise in iterative development and balancing risks.
• Commitment to quality and a deep understanding of how to achieve and maintain it within complex architectures and software designs.

What To Expect In The Hiring Process

• Initial Call with Talent Partner: 15 mins
• Hiring Manager Interview: 45 mins
• Challenge Interview: 60 mins
• Final Interview with CTO: 30 mins

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk – Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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