Onsite Support Engineer in Genève

pThe Drop-In Onsite Support Engineer will provide hands-on IT support at customer locations, addressing end-user issues that cannot be resolved remotely /p pbLanguage support /b: English, French and Spanish Mandatory (Spoken and Writtebn) /b /p pbKey Responsibilities: /b /p pProvide onsite desktop support, Microsoft 365 support, hardware troubleshooting, smart-hands support, asset management, ServiceNow ticket updates, and VIP user support. /p pbTechnical Skills Required: /b /p pbQualifications: /b /p ulliGraduate/Diploma in IT with 3-6 years of desktop or field support experience. /li /ul pbPreferred Skills: /b /p ulliITIL Foundation, global customer support, asset management, executive support. KPIs , SLA Compliance, First-Time Fix Rate, CSAT, Resolution Time, Asset accuracy. /li /ul pbEnd User Support /b /p ulliProvide face-to-face IT support to end users at customer premises. /li liDiagnose and resolve hardware, software, operating system, and application-related issues. /li liSupport laptops, desktops, thin clients, mobile devices, printers, scanners, and peripherals. /li liAssist users with Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint. /li liSupport VIP and executive users with priority handling and white-glove service. /li /ul pbIMACD Services /b /p ulliPerform Install, Move, Add, Change, and Disposal (IMACD) activities. /li liDeploy new devices and coordinate workstation setups for new hires. /li liExecute hardware refresh and device replacement programs. /li liDecommission and securely dispose of obsolete devices in accordance with customer policies. /li /ul pbDevice Asset Management /b /p ulliManage end-user device inventory and asset lifecycle. /li liMaintain asset records and update Configuration Management Database (CMDB). /li liCoordinate hardware repairs and warranty replacements with vendors. /li liTrack asset allocation, stock levels, and device movements. /li /ul pbUser Administration /b /p ulliCreate, modify, and disable user accounts as per approved requests. /li liSupport Active Directory, Azure AD, Microsoft Entra ID, and Microsoft 365 administration activities. /li liHandle password resets, account unlocks, distribution groups, and access requests. /li liAssist users with Multi-Factor Authentication (MFA) enrollment and troubleshooting. /li liLog, update, track, and resolve incidents and service requests using ServiceNow. /li liEnsure tickets are properly categorized, prioritized, and documented. /li liMeet SLA commitments for incident response and resolution. /li liEscalate unresolved issues to appropriate support groups. /li /ul pbSecurity Compliance /b /p ulliFollow customer security policies and IT governance standards. /li liSupport endpoint security, antivirus, and patch compliance activities. /li liReport security incidents and policy violations. /li liEnsure compliance with data privacy and information security requirements. /li /ul pbDocumentation Knowledge Management /b /p ulliCreate and update standard operating procedures (SOPs) and work instructions. /li liContribute to knowledge articles and known-error documentation. /li liMaintain accurate records of incidents, fixes, and asset changes. /li /ul pbLanguage Support /b /p ulliProvide onsite support in bFrench and Spanish /b through verbal and written communication. /li liCommunicate effectively with Swiss and European users in their preferred language. /li liAssist in translating user requirements, incident details, and support documentation when required. /li /ul #J-18808-Ljbffr