VDI-XENDESKTOP VDI in Genève

h3Job Description /h3 pThe Senior Desk Side Support Engineer will be responsible for delivering onsite IT support services across the workplace environment, including end-user devices, collaboration tools, meeting room technologies, and enterprise applications. The role requires proactive incident resolution, service request fulfilment, VIP support, and close collaboration with global support teams, infrastructure teams, and third-party vendors. /p h3Job Description /h3 pThe Senior Desk Side Support Engineer will be responsible for delivering onsite IT support services across the workplace environment, including end-user devices, collaboration tools, meeting room technologies, and enterprise applications. The role requires proactive incident resolution, service request fulfilment, VIP support, and close collaboration with global support teams, infrastructure teams, and third-party vendors. The ideal candidate will possess extensive experience within enterprise environments, demonstrate excellent troubleshooting capabilities, and maintain a customer-centric approach while ensuring compliance with IT Service Management (ITIL) processes and security standards. /p h3Responsibilities /h3 h3Workplace End-User Support /h3 ul liProvide Level 2 and Level 3 onsite support for desktops, laptops, mobile devices, peripherals, and workplace technologies. /li liDiagnose and resolve hardware, software, operating system, and connectivity issues. /li liManage incidents, service requests, and escalations in accordance with agreed SLAs. /li liSupport Windows 10/11 environments, Microsoft 365 applications, and corporate collaboration platforms. /li /ul h3Executive VIP Support /h3 ul liDeliver white-glove support for executive leadership and business-critical users. /li liEnsure seamless technology support for board meetings, leadership events, and business presentations. /li liProvide rapid response and priority handling for critical user-impacting incidents. /li /ul h3Collaboration Meeting Room Services /h3 ul liSupport Microsoft Teams Rooms, conferencing systems, audiovisual equipment, and meeting room technologies. /li liEnsure meeting rooms remain operational and ready for business use. /li liTroubleshoot conferencing and collaboration issues in real time. /li /ul h3Infrastructure Identity Support /h3 ul liSupport Active Directory user administration, Azure AD, Microsoft Intune, and endpoint management solutions. /li liParticipate in device deployments, hardware refresh activities, and technology upgrades. /li liCoordinate with infrastructure teams for networking, server, security, and cloud-related issues. /li liAdhere to ITIL-based Incident, Request, Problem, Asset, and Change Management processes. /li liMaintain accurate documentation, knowledge articles, and technical procedures. /li liContribute to service improvement initiatives, automation opportunities, and operational efficiencies. /li liMonitor and report recurring issues and service trends. /li /ul h3Vendor Asset Management /h3 ul liManage IT asset lifecycle activities including procurement, inventory, deployment, and disposal. /li liCoordinate with hardware and software vendors for support and service delivery. /li liEnsure compliance with corporate policies and security standards. /li /ul h3Qualifications /h3 h3Education /h3 ul liBachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline. /li /ul h3Experience /h3 ul li9 to 15 years of experience in Desk Side Support, End-User Computing, or IT Infrastructure Support. /li liExperience supporting enterprise environments with 500+ users preferred. /li liExperience providing support within multinational and highly regulated environments is advantageous. /li /ul h3Technical Skills /h3 ul liWindows 10/11 Administration /li liMicrosoft 365 Suite /li liMicrosoft Teams Teams Rooms /li liActive Directory Azure AD /li liMicrosoft Intune / Endpoint Manager /li liSCCM / MECM /li liVPN Remote Access Technologies /li liHardware Troubleshooting (Dell, HP, Lenovo) /li liNetworking Fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) /li liEndpoint Security Solutions /li liITSM Tools (ServiceNow preferred) /li /ul h3Professional Skills /h3 ul liStrong customer service and stakeholder management skills. /li liAbility to work independently in a fast-paced corporate environment. /li liExcellent analytical and troubleshooting capabilities. /li liStrong verbal and written communication skills. /li liExperience supporting senior executives and business leadership teams. /li liUnderstanding of ITIL Service Management practices. /li /ul h3Language Requirements /h3 ul liFluent English (Mandatory) /li liFluent French (Mandatory) /li liAdditional European language skills would be advantageous. /li /ul h3Certifications (Preferred) /h3 ul liITIL Foundation / ITIL 4 /li liMicrosoft Certified: Modern Desktop Administrator /li liMicrosoft 365 Certifications /li liCompTIA A+ or equivalent EUC certifications /li liAzure Fundamentals (AZ-900) /li /ul h3About Us /h3 pAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. /p pWe are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. /p #J-18808-Ljbffr