Customer Service Executive

Customer Service Executive

Founded in 1899 and family-run for four generations, Zimmer + Rohde is a leading textile editor offering exclusive furnishing, innovative design and expert advice. By using the best materials and collaborating with the finest weaving mills and printers around the world, you can rely on Zimmer + Rohde to bring your next interior design concept to life.

Customer Service Executive (full-time)
Location: Chelsea Harbour Design Centre
Reports to: Showroom Manager

Purpose of the Role:
This role has been created to support our account managers as the sales and client base continues to grow in the UK. We need an experienced administrative support role to manage and process the proformas, client’s purchase orders and troubleshoot where necessary. The role mainly focuses on internal responsibilities with some client facing activities in order to deliver a great client experience. This role will specialize in order processing of bespoke sewing orders, any sewing knowledge is advantageous. Drawing on high level of customer service experience and fabric knowledge you will act as a go between clients, sales, production and logistics. You will build relationships throughout a diverse and international team, across all touchpoints, working in a busy, ever changing environment.

As a member of the sales support team you will be key to ensuring the client is kept at the forefront of all decisions. The role will require you to be detail orientated, highly organised and able to multi- task. The successful candidate will also gain an in-depth knowledge of our designs, services and client base.

Order Management
Create proformas for all UK Account Managers, from fabric to sewing orders
Run weekly reports from CRM to oversee orders from placement to delivery
Intake and inquire about exact measurements from clients to enter bespoke orders
Provide production with clear sales orders that follow the correct procedures to facilitate fulfilment
_ Follow new trade account processing, following Account Managers lead. Ensuring information is up to date and formatted for marketing’s use on CRM

Internal Processes, Finance
Work with the production and logistics team to review the delivery forecast on a weekly basis, filtering back this information to clients and Account Managers
Update, chase, track and release orders using the ERP system
Monitor and take client payments
Liaise with the finance team as instructed on client deposits and balance invoices
Ensure that Finance has accurate information and paperwork on each secured sale
Aftercare log and manage

Client Information
Email clients proformas and balance invoices directly on standard orders. (Guided by the Account Manager)
Chasing purchase orders/missing information on orders direct with clients
_ Provide an exceptional and efficient service to all clients at all times

Skills or Qualities for the Position
Good knowledge and use of Excel
Experience in working with data management tools (ERP) e.g. Navision, Oracle can be a bonus
Fast learner with an outstanding attention to detail
Appreciation of working in a luxury environment
Experience in bespoke curtain and/or blind manufacturing is favorable
Ability to cater to clients walking into the showroom

Have we aroused your interest?
Then please send your application, stating your salary expectations and the earliest possible starting date, to our HR department: info.uk@zimmer-rohde.com

Zimmer + Rohde UK LTD
15 Design Centre Chelsea Harbour
London, SW10 0XE
E-Mail: info.uk@zimmer-rohde.com

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Zimmer + Rohde GmbH

• Zimmersmühlenweg 14-18
  61440 Oberursel/Frankfurt
  Deutschland
  Tel: +49 (0) 6171 632 02
  info@zimmer-rohde.com