Amazon TA | Deployment & Ramp-up Engineer, Mechatronics & Sustainable Packaging Customer Experience

Job Description

Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to develop and deliver the next of world-class technology systems inside our fulfillment centers. In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products’ lifecycle (from product development to deployment, to support & service), embodying Amazon’s leadership principle: Customer Obsession.

We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform “stand-alone work-cells” into “end-to-end integrated solutions” that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service. This position is responsible for the schedule, scope, and cost planning for large scale fulfillment technology and robotics projects into both live and new fulfillment centers across Europe. As an operations engineer, your primary role is to own the coordination and execution of installation, commissioning, and performance ramp-up of the product in the field allowing the engineering and product team to focus on the system performance improvement and optimization.

In parallel to the execution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality, and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer. Come help us make history!

Key Responsibilities:

1. You will manage the development of project plans and technical solutions.
2. You will influence internal and external partner teams and suppliers.
3. You will own the tactical planning on the installation of difficult cross-functional projects with considerable impact across the functions of schedule, scope, cost, and product performance.
4. You will support the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals.
5. You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams.

This is a travel-based role and you will be expected to travel to meet the requirements of your projects across Europe, upwards of 90% or more.

A Day in the Life:

In this role, you will be focused on two primary lines of effort: deployment project management and product ramp-up support. On a daily basis, you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying is both ready for deployment and capable of achieving the business requirements.

You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status. You will manage the day-to-day project scheduling and budget management, and work on continuous improvement activities to improve the projects in your space. You will spend time with mentors and your manager to develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for.

About the Team:

The CX (Customer Experience) team within Mechatronics & Sustainable Packaging works backwards from Internal Customer insights to (1) Validate, (2) Deploy, and (3) Support MSP solutions globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (Maintenance, Operations, ACES, Process Engineering, GES Ops Engineering, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (1) Quality Assurance, (2) Deployment & Ramp-up, and (3) Support.

Basic Qualifications:

1. Bachelor’s degree in Engineering (Mechanical or Electrical Engineering) or other STEM field degrees.
2. Experience and strong technical background in relevant fields of automated or non-automated material handling equipment.
3. Experience directly managing and responsible for multiple large projects.
4. Experience with Microsoft Office products and applications.
5. Experience using CAD software (AutoCAD, REVIT, BIM 360, etc.).
6. Ability to travel upwards of 90%.

Preferred Qualifications:

1. Master’s degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field.
2. Experience in Logistics, Distribution, or Fulfillment processes.
3. Experience in Six Sigma, Lean manufacturing or other operations engineer tools.
4. Demonstrated design and/or implementation experience with integrated automation solutions, such as material handling systems, high-speed packaging lines, or manufacturing lines.
5. Experience with benchmarking technical equipment and metrics.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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