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- Aufgaben: Lead and implement process enhancements across service operations in EMEALA.
- Arbeitgeber: Join a dynamic team focused on operational excellence in the Building Solutions sector.
- Mitarbeitervorteile: Enjoy opportunities for professional growth and collaboration with diverse teams.
- Warum dieser Job: Be at the forefront of innovative change initiatives that drive strategic growth.
- Gewünschte Qualifikationen: Experience in operations management and project delivery is essential.
- Andere Informationen: Fluency in an additional Western European language is a plus.
Das voraussichtliche Gehalt liegt zwischen 54000 - 84000 € pro Jahr.
Job Description
What you will do: This pivotal role reports to the Director of Service Operational Excellence within the Building Solutions sector for EMEALA. You will lead and implement process and application enhancements across service operations in Europe, the Middle East, Africa, and Latin America (EMEALA). In this role, you will drive the deployment of regional change initiatives, including innovative business tools that support strategic growth objectives and ensure smooth process adoption. These tools include (but are not limited to) Service CRM applications, technician sales lead management, and field quotation solutions.
Your focus will be on delivering project outcomes on time, within budget, and achieving planned financial and operational benefits.
How you will do it: Your expertise in operations management will be key as you collaborate closely with regional teams, program teams, and EMEALA service leaders. You will lead teams dedicated to targeted process improvement initiatives and develop comprehensive regional implementation plans. You will conduct assessments and valuations of anticipated business benefits, ensuring a robust return on investment. Additionally, you will coordinate with resources to ensure successful execution of improvement and change initiatives, adhering to timelines and budget constraints.
Regular communication of progress to regional sponsors and business leaders will be essential, as will identifying potential challenges and collaborating on timely resolutions. You will also oversee specialized activities, including process mapping, application testing, and operational data analysis.
What we look for:
- Demonstrated experience in managing operations and leading transformative change initiatives.
- Proven background in project or program management with a record of successful delivery.
- Experience in working within a matrix organization.
- Strong people management skills with the ability to foster collaboration and teamwork.
- High level of business acumen, with the ability to establish credibility with management, peers, and clients.
- Comprehensive knowledge of Change Management tools and methodologies.
- Ability to perform effectively under pressure while consistently achieving high-quality results.
- Excellent communication skills to engage and collaborate with diverse organizations and stakeholders.
- Fluency in English, both verbal and written.
- Background in field-based operations.
- Certifications in change management and process improvement methodologies.
- Project or program management certifications.
- Fluency in an additional Western European language.
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Operational Change Program Manager (Field Operations) Arbeitgeber: ZipRecruiter
Kontaktperson:
ZipRecruiter HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Operational Change Program Manager (Field Operations)
✨Tip Number 1
Familiarize yourself with Change Management tools and methodologies. Understanding these concepts will not only help you in the interview but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Highlight your experience in managing operations and leading transformative change initiatives during networking events or discussions. This will help you build connections with professionals who may have insights into our company culture and values.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn. Ask them about their experiences and the challenges they face in their roles. This can provide you with valuable insights that you can reference during your conversations with us.
✨Tip Number 4
Prepare to discuss specific examples of successful project or program management from your past. Being able to articulate these experiences clearly will showcase your ability to deliver results, which is crucial for this position.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Operational Change Program Manager (Field Operations)
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management and transformative change initiatives. Use specific examples that demonstrate your success in project or program management.
Craft a Compelling Cover Letter: In your cover letter, emphasize your expertise in leading process improvements and your ability to collaborate with diverse teams. Mention any relevant certifications in change management and process improvement methodologies.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that illustrate your ability to engage with stakeholders and manage teams effectively.
Highlight Language Proficiency: If you are fluent in an additional Western European language, make sure to mention it prominently in your application. This can set you apart from other candidates.
Wie du dich auf ein Vorstellungsgespräch bei ZipRecruiter vorbereitest
✨Showcase Your Change Management Expertise
Be prepared to discuss your experience with change management tools and methodologies. Highlight specific examples where you've successfully led transformative initiatives, focusing on the outcomes and benefits achieved.
✨Demonstrate Strong Project Management Skills
Since this role involves managing projects within budget and timelines, be ready to share your project management experiences. Discuss how you have delivered successful projects in the past, including any relevant certifications you hold.
✨Emphasize Collaboration and Teamwork
This position requires working closely with various teams. Prepare to talk about how you've fostered collaboration in previous roles, especially in matrix organizations. Share examples of how you resolved conflicts or challenges through teamwork.
✨Communicate Effectively
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've engaged with diverse stakeholders and communicated progress on initiatives in your past roles.
