Process Analyst Marketing & Sales (f/m/d)

Job Description

Process Analyst Marketing & Sales (f/m/d)

You will join the Business Transformation – Process Management Team, focusing on the end-to-end customer experience from Marketing & Sales through Order Processing & Customer Service, including Bonus Management and Pricing.

As a Business Process Analyst for Sales & Marketing, you manage dedicated activities/projects and act as a process expert. You actively engage with operational units globally to support them in becoming a leaner organization. This involves establishing and continuously adjusting a joint functional roadmap as well as executing crucial initiatives.

Responsibilities:

1. You serve as the in-house business process analyst, fostering process excellence throughout the end-to-end customer experience with unique expertise in Marketing & Sales.
2. You develop an overarching understanding of all interdependencies within the end-to-end customer experience, including the process areas around Marketing, Sales, Order Processing, and Customer Service.
3. You lead the collaboration with various functions to identify potential new ideas, inefficiencies, and opportunities for improvement in the data-tools-process triangle.
4. You collect business requirements and translate them into functional specifications for our global implementation of SAP S/4 HANA and related systems.
5. You develop and improve state-of-the-art processes, establish clear rules and guidance, and integrate them into the process house and functional roadmap.
6. You participate in industry expert groups and forums to transfer outside-in innovations into PAUL HARTMANN Group and identify industry standards for adoption.
7. You screen the external provider market for innovation and internal adoption.

Qualifications:

1. You preferably hold a Master’s degree in business administration, engineering, or a comparable field of study.
2. You have proven experience in designing and implementing new processes.
3. You have deep and hands-on experience in various functions and processes.
4. Strong analytical thinking and modeling skills are among your strengths.
5. Ideally, you have skills and experience with Process Mining technologies (e.g., Signavio, Celonis).
6. Ideally, you have skills and experience in data analytics and programming such as Python or R, or advanced experience using SAP SAC or Microsoft Power BI.
7. Knowledge of enterprise systems (e.g., SAP ERP, BW) is a plus.
8. Profound professional experience in operational units/process organizations in a comparable environment with a focus on Marketing & Sales is a plus.
9. Deep experience in LEAN and LEAN methods; Six Sigma certification is a plus.
10. Extensive hands-on experience in project management and successful Change Management is a plus.
11. Fluent in English and German is expected.

Benefits:

1. Flexible working conditions, such as flexible working hours and mobile working.
2. Attractive ways of combining work and family life, e.g., childcare subsidy.
3. 30 days paid leave per year, plus special leave for exceptional life events as well as vacation pay and special annual payment according to collective agreement.
4. Company pension plan with attractive employer contribution incl. matching model for deferred compensation.
5. Plenty of parking spaces, canteen with café bar and ongoing offers in the employee shop.
6. Access to over 6000 fitness and yoga studios, swimming pools as well as Crossfit and bouldering halls (EGYM Wellpass).
7. Various health and fitness offers, e.g., skin cancer screenings, online courses for mental health, massage offers, yoga during lunch break etc.
8. Job Bike Leasing.
9. Attractive discounts on e.g., travel, fashion and technology via our corporate benefits platform.

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