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- Aufgaben: Help customers with IoT solutions and communication products through various support channels.
- Arbeitgeber: Join HMS, a tech company innovating in information and communication technology.
- Mitarbeitervorteile: Enjoy flexible working, mentoring programs, and great company events.
- Warum dieser Job: Be part of a supportive team driving innovation and customer satisfaction.
- Gewünschte Qualifikationen: Knowledge in electrical engineering or automation technology is required; English fluency is a must.
- Andere Informationen: Opportunity for business trips and a diverse, international work environment.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Description
HMS stands for Hardware Meets Software (TM). As a dynamic, future-oriented and listed technology company, we promote innovation in information and communication technology. Join us and shape the future with us! Would you like to be part of a committed and future-oriented team that drives innovative IoT solutions and communication products? Then we look forward to getting to know you!
Join our Technical Support Team in Karlsruhe with immediate effect as a Technical Support Specialist (m/f/d) (full-time).
Your Tasks
- You clarify questions about the commissioning and configuration of our IoT solutions and communication products via our modern ticket system (Zendesk), telephone, TeamViewer or Teams.
- You analyze errors in the event of malfunctions, evaluate error messages and initiate targeted solutions – always calmly and competently.
- Together with colleagues from Europe, you optimize our self-help tools and continuously expand our knowledge database.
- With your customer focus, you actively contribute to the continuous development of our products and processes.
- Customer retention with heart: If a customer ends the conversation satisfied, you’ve successfully assisted them.
Your Qualifications
- Specialist knowledge: You have knowledge of electrical engineering, mechatronics or automation technology – through a corresponding degree or relevant professional experience.
- Experience with communication technologies: You have initial insights into industrial communication technology, both wired and wireless. Knowledge of Industrial Ethernet is a plus, but not a must.
- You are fluent in written and spoken English; knowledge of German is an advantage.
- You enjoy occasional business trips.
This is us
Are you looking for an employer with strong support, international flair and numerous benefits? Then you’ve come to the right place! Here are some of the highlights that await you:
- Mentoring program and structured onboarding.
- Diverse, international environment, globally networked and Swedish corporate culture.
- Flexible and mobile working (2 days per week).
- Further development programs (Grow, specialist career path, management career path).
- Commitment to sustainability: JobRad, sustainability subsidy, e-charging stations.
- Employee share program, BAV and lifetime working time account.
- Subsidy for Urban Sportsclub, subsidized lunch.
- Great company events such as our summer party and Christmas party.
Curious? Then check out more insights and follow us on Instagram!
Location: Karlsruhe (GER)
Contact: Alina Nobiling, HR Specialist Recruiting, +49 721 989777 131
Apply now!
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Technical Support Specialist (f/m/d) Arbeitgeber: ZipRecruiter
Kontaktperson:
ZipRecruiter HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Support Specialist (f/m/d)
✨Tip Number 1
Familiarize yourself with our IoT solutions and communication products. Understanding the basics of what we offer will help you answer questions more effectively during the interview.
✨Tip Number 2
Brush up on your knowledge of electrical engineering, mechatronics, or automation technology. Be prepared to discuss how your background aligns with the technical aspects of the role.
✨Tip Number 3
Practice your communication skills in both English and German. Since customer satisfaction is key, being able to communicate clearly and effectively will set you apart.
✨Tip Number 4
Show your enthusiasm for continuous learning and development. Highlight any previous experiences where you contributed to process improvements or knowledge sharing, as this aligns with our team’s goals.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Support Specialist (f/m/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Specialist position. Understand the key responsibilities and qualifications required, such as knowledge in electrical engineering or mechatronics.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any experience you have with IoT solutions, communication technologies, or customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and your ability to work in a team.
Highlight Language Skills: Since fluency in English is required and knowledge of German is an advantage, make sure to clearly state your language proficiency in your application. This can set you apart from other candidates.
Wie du dich auf ein Vorstellungsgespräch bei ZipRecruiter vorbereitest
✨Understand the Technical Aspects
Make sure you brush up on your knowledge of electrical engineering, mechatronics, and automation technology. Be prepared to discuss how your background aligns with the technical requirements of the role.
✨Familiarize Yourself with Communication Technologies
Since the job involves industrial communication technology, it’s beneficial to have a basic understanding of both wired and wireless communication systems. If you have experience with Industrial Ethernet, be ready to share that as well.
✨Showcase Your Customer Focus
The role emphasizes customer satisfaction, so think of examples from your past experiences where you successfully resolved customer issues. Highlight your ability to remain calm and competent under pressure.
✨Prepare for Team Collaboration
As you will be working with colleagues across Europe, demonstrate your ability to collaborate effectively in a team setting. Be ready to discuss how you can contribute to optimizing self-help tools and expanding the knowledge database.
