Head of Retail Excellence

A luxury brand based in Geneva is looking for its Head of Retail Excellence, reporting to the International Sales Director.

The Head of Retail Excellence will manage the network operations, elevate the Client experience while monitoring and boosting the retail performance.

Responsibilities :

1. Define and implement the strategy of the brand in the Retail network
2. Ensure seamless store operations
3. Develop and implement globally internal best practices and tools to boost store efficiency and staff well-being
4. Partner with cross-functional departments to ensure alignment with brand objectives and effective implementation
5. Monitor, analyze and optimize Retail KPIs
6. Identify trends, risks and opportunities to boost performance and enhance operational processes
7. Ensure teams execute initiatives that maximize client engagement, satisfaction and retention
8. Build, lead, develop and assess an HQ team (4 direct reports)
9. Manage operational budgets, control expenses, and optimize resource allocation to ensure profitable growth
10. Analyze store performance to identify opportunities for cost savings without compromising the luxury experience

Desired profile :

• Education : Master’s degree in Business administration
• Strong HQ experience in Retail management is a must
• Experience in the Luxury industry is mandatory
• Strong analytical and strategic thinking abilities
• Exceptional leadership and team management skills
• Excellence- and results-driven
• Deep understanding of the global luxury market and consumer behavior

Seniority level

Director

Employment type

Full-time

Job function

Sales and Management

Industries

Retail Luxury Goods and Jewelry

#J-18808-Ljbffr