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- Aufgaben: Lead projects to enhance business efficiency and customer satisfaction through process optimization.
- Arbeitgeber: Join GetYourGuide, the top marketplace for unforgettable travel experiences since 2009.
- Mitarbeitervorteile: Enjoy a hybrid work model, personal growth budget, and discounted public transport tickets.
- Warum dieser Job: Be part of a global team making travel unforgettable while advocating for stakeholders' needs.
- Gewünschte Qualifikationen: 2+ years in process optimization, strong communication skills, and Lean Six Sigma certification required.
- Andere Informationen: This role is based in Berlin and offers a chance to impact millions of travelers.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
B2B Process Improvement Manager
About GetYourGuide
GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 200 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 15 local offices around the world. Visit our careers website to learn more.
We are looking for an enthusiastic and experienced Process Improvement Manager to join our Process Improvement, Quality Assurance and Learning Excellence team within Care. This role will focus on enhancing business efficiency by analyzing current practices, identifying improvement opportunities, leveraging analytics, and tailoring solutions to our stakeholder-specific requirements, while ensuring effective implementation for optimized workflows.
Our goal is to serve as the stakeholder (customer, supplier, partner) advocate throughout the end-to-end journey.
You will be a point of contact for process, communication and product changes within the Care Department. You will work within Care and other GetYourGuide teams to define business needs, translate them into process requirements, flows, and quality standards, and create data management systems to provide feedback, metrics, and visibility.
This role will report to the Senior Manager and is Berlin-based.
Responsibilities
- Identify, plan, and implement key projects to improve quality and efficiency, increase productivity, improve cycle time and reduce costs, resulting in significant business improvement and customer satisfaction.
- Provide regular project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
- Consult with teams across the department to identify, diagnose, and problem-solve to optimize Care operations.
- Drive process improvement projects based on KPIs and changes undertaken by other teams within GetYourGuide.
- Create awareness with internal and external stakeholders in understanding their impact on customer process and customer experience.
Requirements
- 2+ years of experience in process optimization.
- A customer-focused mindset and drive to deliver service excellence.
- Change management or Lean Six Sigma certification.
- Strong communication skills and ability to interact professionally and efficiently.
- Strong organizational skills and superior attention to detail.
- Excellent problem-solving, critical thinking, and analytical skills.
- Experience with tools like Zendesk as well as Learning Management Systems.
- A high level of proficiency with Google Drive/Office Suite is desirable.
- Fluent in English.
How we set you up for success:
- Invest in your development with an annual personal growth budget.
- Enjoy flexibility with a hybrid work-from-home and telecommuting policy.
- Save on transportation costs with discounted public transportation tickets.
- Support your loved ones with generous maternity and paternity leave policies.
We look forward to hearing from you
Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via .
We are an equal-opportunity employer
Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.
Important notice: Protect yourself from recruitment scams
We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to . Stay vigilant and protect yourself from recruitment scams.
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B2B Process Improvement Manager Arbeitgeber: Zoomcar
Kontaktperson:
Zoomcar HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: B2B Process Improvement Manager
✨Tip Number 1
Familiarize yourself with process improvement methodologies like Lean Six Sigma. Highlight any relevant certifications or experiences in your discussions, as this will demonstrate your expertise and commitment to enhancing business efficiency.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to drive process improvements in previous roles. Be ready to discuss specific KPIs you’ve worked with and the impact of your initiatives on customer satisfaction.
✨Tip Number 3
Network with current or former employees of GetYourGuide to gain insights into the company culture and the specific challenges they face in the Care Department. This knowledge can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your experience with tools like Zendesk and Learning Management Systems. Being able to articulate how you've utilized these tools to improve processes will set you apart from other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: B2B Process Improvement Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the B2B Process Improvement Manager position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in process optimization, customer service excellence, and any certifications like Lean Six Sigma. Use specific examples that demonstrate your problem-solving and analytical skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background and skills can contribute to enhancing business efficiency at GetYourGuide. Be sure to address the company's mission and values.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
Wie du dich auf ein Vorstellungsgespräch bei Zoomcar vorbereitest
✨Showcase Your Process Improvement Experience
Be prepared to discuss specific examples of how you've successfully improved processes in your previous roles. Highlight any metrics or KPIs that demonstrate the impact of your work.
✨Demonstrate a Customer-Focused Mindset
Since this role emphasizes customer satisfaction, share instances where you prioritized customer needs in your process improvements. This will show that you understand the importance of the end-user experience.
✨Familiarize Yourself with Relevant Tools
Make sure you are comfortable discussing tools like Zendesk and Learning Management Systems. If you have experience with these or similar platforms, be ready to explain how you've used them to enhance efficiency.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving and analytical skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses and provide clear, concise answers.
