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- Aufgaben: Lead customer relationships, drive adoption, and promote upsell opportunities.
- Arbeitgeber: Join Zscaler, a leader in cloud security, dedicated to a secure digital future.
- Mitarbeitervorteile: Enjoy hybrid work options and a collaborative team environment.
- Warum dieser Job: Be part of a passionate team that values customer success and innovation.
- Gewünschte Qualifikationen: 5+ years in customer success with fluency in German and English required.
- Andere Informationen: Ideal for those with a technical background in security technologies.
Das voraussichtliche Gehalt liegt zwischen 54000 - 84000 € pro Jahr.
The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.
We’re looking for an experienced Snr Customer Success Manager to join our team in Germany. Reporting to the Manager, Customer Success, you will be part of the EMEA Customer Success organization and responsible for:
- Owning the ongoing customer relationship driving adoption, value, and promoting upsell opportunities.
- Facilitating security and resilience audits.
- Delivering operational data-driven business reviews to demonstrate the value of customer investment in Zscaler.
- Mitigating any challenges that may delay or stop deployment using internal resources, holding both customers and internal resources accountable.
- Visiting customers face to face on site, or remotely through web sessions
What We’re Looking for (Minimum Qualifications)
- 5+ years of experience in a customer facing, Customer Success/Technical Account Management role within a networking or security technical environment.
- Language fluency in German and English.
What Will Make You Stand Out (Preferred Qualifications)
- A technical background in Internet and Security technologies such as SWG, Sandboxing, FireWall, DLP, VPNs, MPLS, SD-WAN or WAN Optimization.
- Minimum of 2 years as a field-based CSM or TAM, working with enterprise accounts.
- Cyber security knowledge
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Snr Customer Success Manager, Germany Arbeitgeber: Zscaler
Kontaktperson:
Zscaler HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Snr Customer Success Manager, Germany
✨Tip Number 1
Make sure to showcase your experience in customer-facing roles, especially in Customer Success or Technical Account Management. Highlight specific examples where you've driven customer adoption and value, as this aligns closely with what we're looking for.
✨Tip Number 2
Since the role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. Practice discussing technical concepts in both languages to show your comfort level.
✨Tip Number 3
Familiarize yourself with Zscaler's products and services, particularly in the areas of cloud security and networking technologies. Being able to discuss how these solutions can benefit customers will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Snr Customer Success Manager, Germany
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Snr Customer Success Manager position. Understand the key responsibilities and qualifications required, especially the importance of customer relationships and technical knowledge in security technologies.
Tailor Your CV: Customize your CV to highlight relevant experience in customer success or technical account management roles. Emphasize your fluency in German and English, as well as any specific experience with networking or security technologies that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to drive value for clients. Mention specific examples from your past experiences that demonstrate your skills in managing customer relationships and overcoming challenges.
Highlight Technical Expertise: In your application, make sure to mention any technical background you have in Internet and Security technologies. This could include experience with SWG, Sandboxing, FireWall, DLP, VPNs, MPLS, SD-WAN, or WAN Optimization, as these are key areas for the role.
Wie du dich auf ein Vorstellungsgespräch bei Zscaler vorbereitest
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success or technical account management. Highlight specific examples where you drove customer adoption and value, as well as any upsell opportunities you successfully identified.
✨Demonstrate Technical Knowledge
Since the role requires a background in Internet and Security technologies, brush up on key concepts like SWG, FireWall, and VPNs. Be ready to explain how your technical expertise can benefit customers and enhance their experience with Zscaler.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to mitigate challenges during deployment or manage customer expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasize Language Proficiency
Fluency in both German and English is crucial for this position. Be confident in showcasing your language skills during the interview, and if possible, switch between languages to demonstrate your comfort level.
