Head of Advice Quality and Assurance

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A new transformational adventure awaits you…

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune\’s ‘World\’s Most Admired Companies’ for 2025, Zurich – a leader in the insurance industry – is on a journey towards a brighter future… A brighter future for you – focused on your career, your wellbeing, and your community – as well as our customers and the planet.

This exciting adventure will drive positive impact towards our vision to be Australia’s leading digital insurer. So, if you want to be part of a values-led global organisation, where real growth and transformation are happening, along with our track record of making a real difference in taking steps toward a sustainable future for our people, customers, communities, and our planet… read on!

Let’s create a brighter future together, let’s make a difference

It\’s important to know what you do matters. At Zurich, we don\’t just cover, we care.

A fantastic opportunity has arisen to join Zurich Assure as Head of Advice Quality and Assurance, reporting to the Head of Zurich Assure.

This is a principal leadership role responsible for supporting governance, assurance, and advice compliance for the Zurich Assure business. You will review and assess adviser behaviours and quality of advice, provide coaching to uplift team capabilities, and drive continuous improvement. Additionally, you will monitor and evaluate industry changes, including regulatory and legislative reforms.

Working in an agile environment, your advice compliance expertise will help to evolve Zurich Assure’s advice offerings to meet customer needs.

Your key responsibilities will include:

• Driving a consistent, compliant, and efficient Advice offering to customers
• Enhancing team engagement and performance
• Providing coaching insights for advisers and Advice Directors based on insights from AQRs and Pre-Vetting
• Managing Zurich Assure’s AFSL license alongside other senior staff
• Contributing to the strategic direction of Zurich Assure

Important to your success – Unlock your potential

• Strong experience in advice compliance and governance
• Experience across financial services and financial planning
• Technical background with Financial Planning Processes and Compliance
• Understanding of risk evaluation and mitigation
• Knowledge of Australian regulatory environment
• Proven leadership with mentoring skills
• Innovative mindset with ability to manage multiple initiatives
• Risk, issues, and dependencies management skills
• Exceptional stakeholder engagement and influencing skills

Belong. Zurich is here to support you

There are many reasons why Zurich is a great place to work, including:

• 5 weeks leave per year, 15 days personal/carer’s leave, parental leave, and wellbeing initiatives
• Hybrid working arrangement: 3 days in-office, 2 days WFH
• Wellbeing programs, a AUD$500 annual wellbeing payment, and a AUD$295 new starter e-voucher
• Support for career growth through award-winning training and development
• Diverse, inclusive teams and global mobility opportunities
• State-of-the-art Green Star rated offices and sustainability initiatives

We could go on, but Zurich offers a supportive environment where you can truly belong, be yourself, and thrive.

Zurich is an equal opportunity employer. We are committed to fair and accessible recruitment. Please inform us of any accommodations needed during the process.

If you\’re ready to build a brighter future and feel a sense of community, please apply today to start your adventure!

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