After Sales Manager Passenger Cars

Aftersales Manager

About the role:

Due to the expansion of our activities, BYD Europe is looking for an enthusiastic and self-driven After Sales Manager Italy for Passenger Cars. In this position you will play an important role to set up the After Sales activities in the designated region regarding Passenger Cars.

As the After Sales Manager Passenger Cars, you are responsible for building and maintaining a strong and customer focused After Sales service level in Italy. You will establish and maintain the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You will also act as the contact person for our National Sales Companies and dealers. You will recruit and coach your team members and manage the team in an inspirational way. Moreover, you will play an important role in developing and maintaining service products and After Sales propositions, and you will secure that the warranty procedure is carried out correctly.

You will work collaboratively with the Country Manager Italy and will be reporting directly to the Regional Aftersales Manager South Europe.

Your responsibilities:

• Drive and develop partners‘ service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner’s continuous service level improvement.
• Coordinate with legal and commercial team to sign After-sales agreement if new distributors are appointed.
• Regional regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
• Secure the quality of our service network by timely training, tooling and other supportive materials.
• Regional customer satisfaction management (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
• Investigate and collect Market information and cooperate with HQ for business plan and strategy.
• Coordinate with Customer Service team to achieve customer satisfaction goals.
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.
• Coordinate the after-market activities and service campaign implementation.
• Introduce BYD Aftersales Service IT system/ platform such as DMS, LMS, TIS, to regional dealership and its authorized service network, ensure those system/ platform to be deployed in each terminal service shop.

Your profile:

• Bachelor or master plus working and thinking level, acquired by education or work experience.
• Experienced as After Sales Manager within an OEM environment (mobility, preferably automotive).
• Proven leadership skills; at least 5 years managerial experience is required.
• Affinity with electric mobility.
• Willing to travel on a frequent basis within the territory and abroad (including potential trips to China), indication 25% of your time.
• Strong communication and negotiation skills and excellent knowledge of English and Spanish. Portuguese and/or Chinese is a plus.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

Department
Aftersales

Role
Aftersales Manager-PC