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- Aufgaben: Support corporate clients on our e-banking platform and handle inquiries.
- Arbeitgeber: Join an international bank with a strong presence in Europe.
- Mitarbeitervorteile: Enjoy a competitive salary and full-time hours, Monday to Friday.
- Warum dieser Job: Be part of a dynamic team and enhance your banking expertise while engaging with clients across Europe.
- Gewünschte Qualifikationen: Experience in e-banking support and business promotion is essential; fluency in English required.
- Andere Informationen: Must have the right to work in Germany; no visa support available.
Das voraussichtliche Gehalt liegt zwischen 42000 - 85000 € pro Jahr.
An international bank is currently recruiting a Vice President or Associate to work in their Frankfurt office.
In this role, you will be responsible for customer support on their electronic banking platform, supporting on its cash product matters and cooperating with the local IT department as required. As customer coverage, this role is responsible for corporate customers on the European continent.
Job Details:
HN46049
TYPE: Full-time
WORKING HOURS: Monday to Friday
SALARY: €70-85k
START: ASAP
LOCATION: Frankfurt
E-Banking Client Service Main Responsibilities:
- Manage and handle customer requirements and inquiries on their electronic banking platform.
- Support and cooperate with team members on cash product matters.
- Cooperate with local IT departments as required.
- Engage in fly-in visits to customers located outside Germany on the European continent based on client needs.
- Documentation.
- Maintain good relationships with internal stakeholders.
E-Banking Client Service Ideal Candidate:
- Experience in customer support for a bank’s e-banking system, ideally using the Multicash system in Germany.
- Experience in business promotion of transaction banking businesses.
- Strong commitment to achieving results.
- Collaboration skills to work with various stakeholders.
- Business-level fluency in English.
- German language is advantageous.
Note: All applicants for the E-Banking Client Service must have the right to work in Germany as the Company is not able to offer visa support.
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E-Banking Client Service Arbeitgeber: Centre People
Kontaktperson:
Centre People HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: E-Banking Client Service
✨Tip Number 1
Make sure to familiarize yourself with the Multicash system, as it's specifically mentioned in the job description. Understanding its functionalities will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have in customer support within the banking sector. Be ready to discuss specific examples of how you've successfully managed customer inquiries and resolved issues, especially related to electronic banking.
✨Tip Number 3
Since this role involves cooperation with local IT departments, prepare to talk about your experience working with technical teams. Show that you can bridge the gap between customer needs and technical solutions.
✨Tip Number 4
Given the international aspect of the role, brush up on your English and German language skills. Being able to communicate effectively with corporate customers across Europe will set you apart from other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: E-Banking Client Service
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the E-Banking Client Service position. Highlight the key responsibilities and required skills, such as experience with e-banking systems and collaboration with IT departments.
Tailor Your CV: Customize your CV to reflect your relevant experience in customer support for banking systems, particularly any familiarity with the Multicash system. Emphasize your collaboration skills and any achievements in transaction banking.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your background to the specific requirements of the role. Mention your commitment to achieving results and your ability to maintain good relationships with stakeholders.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no grammatical errors and that your language is professional yet approachable, reflecting your business-level fluency in English.
Wie du dich auf ein Vorstellungsgespräch bei Centre People vorbereitest
✨Know the E-Banking Platform
Make sure you are familiar with the electronic banking platform that the bank uses, especially if it involves the Multicash system. Being able to discuss your experience and knowledge of this system will show your preparedness for the role.
✨Demonstrate Customer Support Experience
Prepare examples from your past roles where you successfully handled customer inquiries or issues, particularly in a banking context. Highlight your problem-solving skills and how you maintained positive relationships with clients.
✨Showcase Collaboration Skills
Since this role requires cooperation with various stakeholders, be ready to discuss instances where you worked effectively in a team. Emphasize your ability to communicate and collaborate with both internal teams and external clients.
✨Language Proficiency Matters
While business-level fluency in English is essential, having some knowledge of German can be advantageous. If you speak German, be prepared to demonstrate your language skills during the interview.
