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- Aufgaben: Manage customer service operations and relationships in Austria, ensuring high-quality support.
- Arbeitgeber: Join De’Longhi, a leader in home appliances, committed to quality and innovation.
- Mitarbeitervorteile: Enjoy flexible work, travel opportunities, and a dynamic team environment.
- Warum dieser Job: Be part of a modern, inclusive culture that values your input and growth.
- Gewünschte Qualifikationen: Technical studies or a Bachelor’s degree; fluent in German and English.
- Andere Informationen: Frequent travel within Austria and collaboration with teams in Germany and Italy.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
About the Position:
The Technical Service Specialist plays a critical role in overseeing and managing the customer service operations within a specific geographic area or territory, focusing on Austria in this instance. This position is responsible for ensuring high-quality customer service delivery, and managing both the technical and commercial relationships with the Service Centers (SCs) in the assigned area.
Your tasks include:
- Manage relationships between Service Providers (SPs) and customers in the area;
- Ensure Service Centers (SCs) adhere to Company guidelines and regulations, maintaining quality standards for customer support;
- Structure and monitor SC network for comprehensive territorial coverage;
- Foster SPs\‘ product knowledge through company tools like DLS online website;
- Drive sales of spare parts and accessories from De’Longhi Service (DLS) catalog, and promote Sales to achieve the assigned budget;
- Monitor warranty budget accuracy, including repairs, replacements, and spare parts consumption;
- Conduct regular visits to SPs and retailers to facilitate information exchange;
- Collaborate with DLS Technical Service and Quality departments to address customer concerns;
- Utilize CRM/C4C and Voice of the Customer (VoC) data to pinpoint improvement opportunities with consumer care team;
- Maintain optimal inventory levels at SPs, analyzing spare parts and accessory prices for business growth opportunities and product positioning enhancements;
- Conduct comprehensive analysis of technical issues within the Austrian (AT) market in collaboration with the German Technical Coordination Team (TeCT);
- Creation and analysis of service-relevant KPIs;
- Implement all changes and transformation initiatives within the AT market, aligning them with German standards and ensuring relevance for business partners, service partners, and systems.
Minimum Requirements:
- Technical studies and/or a Bachelor\’s degree in management;
- Demonstrate empathy, an exceptional sense of interpersonal sensitivity and skillful conflict resolution skills;
- Exhibit the capability to make autonomous decisions while adhering to prescribed guidelines;
- Embrace flexibility, dynamism, and a readiness for frequent travel within Austria, as well as to Germany and Italy;
- Possess essential proficiency in both German and English;
- Embrace an open, modern, and dynamic mindset;
- Excel in managing tasks independently while also seamlessly collaborating with the German Team in a non-hierarchical and functionally fluid environment.
We are an Equal Opportunity Employer, rejecting and condemning any form of discrimination including discrimination based on age, gender, sexual orientation, health, race, nationality, cultural background, political opinions and religious beliefs, and membership of associations and trade unions.
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TECHNICAL SERVICE SPECIALIST (M/F/X) Arbeitgeber: De'Longhi Group
Kontaktperson:
De'Longhi Group HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: TECHNICAL SERVICE SPECIALIST (M/F/X)
✨Tip Number 1
Familiarize yourself with the specific customer service operations in Austria. Understanding the local market dynamics and customer expectations will help you stand out during the interview process.
✨Tip Number 2
Highlight your experience in managing relationships, especially in a technical service context. Be prepared to discuss specific examples of how you've successfully navigated customer interactions and resolved conflicts.
✨Tip Number 3
Showcase your adaptability and willingness to travel. Since the role requires frequent travel within Austria and to Germany and Italy, demonstrating your flexibility and readiness for this aspect can give you an edge.
✨Tip Number 4
Prepare to discuss your proficiency in both German and English. Being able to communicate effectively in both languages is crucial for this position, so be ready to demonstrate your language skills during the interview.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: TECHNICAL SERVICE SPECIALIST (M/F/X)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Service Specialist position. Understand the key responsibilities and requirements, especially focusing on customer service operations and technical relationships.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, technical support, or relationship management. Use specific examples that demonstrate your skills in conflict resolution and decision-making.
Showcase Language Proficiency: Since proficiency in both German and English is essential, make sure to highlight your language skills prominently in your application. If you have certifications or relevant experiences, include those as well.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company’s values and how you can contribute to their goals. Mention your flexibility and readiness for travel, as these are important aspects of the role.
Wie du dich auf ein Vorstellungsgespräch bei De'Longhi Group vorbereitest
✨Showcase Your Technical Knowledge
As a Technical Service Specialist, it's crucial to demonstrate your understanding of technical concepts and customer service operations. Be prepared to discuss your technical studies or relevant experience, and how they relate to managing service centers and customer relationships.
✨Emphasize Interpersonal Skills
This role requires strong interpersonal sensitivity and conflict resolution skills. Share examples from your past experiences where you successfully navigated challenging situations with customers or service providers, highlighting your empathy and communication abilities.
✨Demonstrate Flexibility and Adaptability
Given the need for frequent travel and collaboration with teams in Germany and Italy, showcase your flexibility and readiness to adapt to changing environments. Discuss any previous roles where you had to adjust quickly to new challenges or work in dynamic settings.
✨Prepare for Questions on KPI Analysis
Since the position involves creating and analyzing service-relevant KPIs, be ready to discuss your experience with data analysis. Prepare to explain how you've used data to drive improvements in customer service or operational efficiency in previous roles.
