Customer Service Representative

Are you ready to take on the challenge as CS Representative in Stokke? We are a globally recognized leader in children's furniture and equipment, seeking a passionate and driven Customer Service Representative for the Spanish market. Our products are designed in the best interest of the child with a focus on high quality, durable materials, and timeless design. With over 90 years of history of innovation and design, our products are familiar and used by families worldwide. We are strongly motivated to expand the market presence of our products to reach more families.

The scope of the role is frontline support for both Retailers and Consumers, ranging from "Order desk" functions to product related support and administrative tasks in the contractual area. The position will be office-based in Sindelfingen, Germany.

What you get

Perhaps the biggest benefit of working at Stokke is the opportunity to work with products that are recognized around the world and have a common purpose: to encourage child development and to nurture family bonding. You will also get to appreciate an international career and learning opportunities in a growing company that creates smart and sustainable premium products that stimulate children's development. Furthermore, you will work in a company whose values define who we are, what we believe in, and what we stand for. At Stokke, we are truly better together, and we take pride in our social happenings, celebrating our international and diverse atmosphere with events such as global kick off meetings or summer parties. For the Sindelfingen Office, we provide a lunch supplement, free parking, subsidized gym membership, Home Office options and more.

Main responsibilities:

• Maintain customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy
• Retailer and Key Account Support
• Receive, process and track orders from customers by phone and mail
• Ensure orders are registered in the Demandware, Altapay and M3 system for shipment and invoicing
• Issue invoices and credit notes
• Handle transport and product claims, returns, and exchanges from customers
• Participate in various other administrative duties of the team
• Find solutions with other functions in the company to meet customers' unique requirements
• Be flexible to participate in serving other markets both serving retailers and end consumers in an international and multilingual team

Background & Competence:

• Commercial Education
• 2 years experience from a similar position preferably
• Experience from field sales representative would be ideal
• Strong service mentality
• Native or C1 in Spanish and fluent English is a must
• Strong PC user experience (Microsoft Office package), ideally also with Salesforce and Microsoft M3
• Ready to implement the visions, philosophies and strategies of the company

This is you

You have excellent networking and communication skills, and speak Spanish and English fluently. It also comes in handy if you have great negotiation and sales skills, a structural way of working, but also flexible and able to work in a fast-paced environment. In general, we like strong collaborators who also act as constructive challengers. We love being challenged, it's what moves us forward as people and as a company.