Programme Advisor - BSBI Hamburg (m/f/d)

Your profile

Essential:
• An undergraduate degree or equivalent experience.
• Assertive customer-centric approach, ideally demonstrated through prior B2C sales roles.
• Excellent verbal and written communication skills in English (C1).
• Customer-focused with strong interpersonal skills, including relationship building and influence.
• Results-driven, solution-oriented, and self-disciplined.
• Ability to multitask in a busy, high-pressure, fast-paced environment.
• Attention to detail, adaptability, empathy, and resilience.
• Proficiency in Microsoft Office and/or Google Suite.
• Enthusiasm for working in the education sector and supporting student success.
• Excellent presentation skills and confidence.
• Proactive, self-motivated, achievement-driven, with a ‘can-do’ attitude.

Desirable:
• Experience with CRM systems, Excel, and/or AI technology.
• Background in education business or recruitment.
• Experience with KPIs and targets.
• Experience in developing and implementing key account processes.
• Fluency in English or other languages.

Why us?

We offer:
• An international environment with a multicultural audience and social impact.
• Support for professional development.
• Opportunities for career growth, including leadership roles.
• Extensive training programs.
• A young, dynamic, collaborative culture.
• Performance-based commissions.
• Leading educational initiatives with growth opportunities at BSBI.

The post holder may be asked to undertake additional duties as required by their line manager. All employees are expected to uphold the company\’s values and comply with policies on conduct, equality, diversity, health and safety, and safeguarding.

Your Responsibilities

About the job
BSBI aims to educate students to become future leaders in a changing business landscape. We focus on practical entrepreneurial skills and are located in Berlin with campuses in Hamburg, Paris, Barcelona, and Athens. As part of the Global University Systems, we offer extensive career opportunities.

Position:
Programme Advisors promote BSBI’s programs to prospective students through various channels, managing the student pipeline from inquiry to tuition payment. They support international students through the application process, working independently to meet targets and improve processes. They require a good understanding of relevant systems, products, and environments.

Your tasks:
• Providing tailored advice to prospective students.
• Guiding students through the application process.
• Exploring career paths and aligning them with BSBI offerings.
• Advising international students on visas and immigration.
• Handling inquiries and maintaining records.
• Building client relationships and delivering solutions.
• Offering excellent customer service.
• Managing student applications from inquiry to registration.
• Utilizing technology and maintaining up-to-date records.
• Managing leads efficiently.

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