ph3About The Company /h3 pInteractive Brokers Group, Inc. (NASDAQ: IBKR), a member of the SP 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies. /p h3About The Company /h3 pInteractive Brokers Group, Inc. (NASDAQ: IBKR), a member of the SP 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies. /p pFor more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers. /p pOur culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron’s, Investopedia, Stockbrokers.com, and others. /p pWe are looking for a L1 System Administrator/ Help Desk Support Specialist with good knowledge and ability to communicate effectively understanding complex problems and explain their solution. The position is well-suited for an organized individual who can meet deadlines, follow written procedures, and collaborate for improvements. /p pThe System Administrator/ Help Desk team provides enterprise-level assistance to our internal Redhat Linux and Mac OSX user community, mainly executive teams and developers. In this role you will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Ultimately, you will be a person our users will trust. They will rely on you to provide timely and accurate solutions to their technical problems. /p h3Responsibilities /h3 ul liTake ownership of internal user issues reported and seeing problems through to resolution /li liResearching, diagnosing, troubleshooting, and identifying solutions to resolve system issues including account setup and network configuration /li liFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teams /li liProperly escape unresolved issues to appropriate internal teams (e.g. software developers) /li /ul h3Qualifications, Skills Attributes /h3 ul liBS degree in Information Technology, Computer Science, or relevant field / or apprenticeship in IT or in another technical discipline combined with professional experience /li li3+ years of experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role /li li1+ year of experience with Linux, Mac OSX, Microsoft Windows, VMware environments as well as basic networking skills /li liExperience in Omnissa VMWare and AWS administration and support as a plus /li liGood understanding of computer systems, mobile devices, and other tech products /li liAbility to diagnose and troubleshoot basic technical issues /li liFamiliarity with remote desktop applications /li liExcellent problem-solving and communication skills /li liAbility to provide step-by-step technical help, both written and verbal /li liAdditional certification in Linux, Mac, Microsoft Windows, Jamf, or similar technologies is a plus /li /ul /p #J-18808-Ljbffr
Platform Engineer Support-L1 in Zug
