Account Manager (80 - 100%)

pJoin our Customer Success Team at Arcplace, a forward-thinking company. Be part of a dynamic work environment with growth opportunities. /p h3Tasks /h3 ul liSupport existing clients and continuously enhance relationships. /li liEnsure timely contract renewals and identify client needs early. /li liIdentify upselling opportunities within our service portfolio. /li /ul h3Skills /h3 ul liExperience in customer service, sales, or consulting is required. /li liStrong communication skills in German and English. /li liProactive and responsible in managing sales processes. /li /ul h3Your mission with us /h3 pAs part of our Customer Success Team, you are a driving force in the further development of our existing customers. You understand their challenges, recognise opportunities, and bring the right solutions together with the right people. This way, you create real added value for our customers and actively contribute to the growth of Arcplace. /p h3What you will achieve with us /h3 ul liYou look after our existing customers and continuously develop relationships with the relevant contacts. /li liYou ensure that contracts are renewed on time and customer needs are identified early. /li liYou identify potential around our solution and service portfolio and develop concrete upselling opportunities from it. /li liYou understand the professional and technical challenges of your customers and develop suitable solution proposals. /li liYou are responsible for the sales process from requirements analysis through the offer and negotiation to closing. /li liYou keep an eye on opportunities, forecasts, and next steps and reliably maintain the relevant information in our CRM. /li liYou conduct customer appointments, present solution proposals, and continuously expand your customer relationships. /li /ul h3What sets you apart /h3 ul liYou have already gained experience in customer service, sales, consulting, or a comparable role. /li liYou enjoy expanding existing customer relationships and recognise business potential without losing sight of the long-term partnership. /li liYou can communicate complex topics clearly, listen attentively, and win over the different contacts for your ideas. /li liYou work in a structured and reliable manner, take responsibility, and consistently follow through on sales opportunities to closing. /li liYou are interested in digitalisation and technology and are motivated to familiarise yourself with our solution portfolio. /li liYou are curious, eager to learn, and open to feedback. You appreciate the opportunity to develop professionally and personally. /li liTraining in business informatics, business administration, or a comparable field is an advantage. Practical experience with a strong IT affinity is also welcome. /li liYou communicate very well in German and English. Knowledge of French is an additional plus. /li /ul h3The working environment that awaits you /h3 ul liOur collaboration is familial and future-oriented. /li liWith us, you quickly take on responsibility and act independently and proactively. /li liOur hierarchies are flat and decision-making paths are short. /li liWe continuously adapt to changes in the industry and market; your ideas are welcome and can be implemented easily. /li liWe are flexible in work time arrangements: part-time models and home office are very common among our employees. /li liThanks to our broad orientation, there are also diverse and exciting development opportunities with us. /li /ul h3These are the next steps /h3 pOur application process is fast, personal, and straightforward: we review your application together with the specialist department. If your application fits our desired profile, we arrange a virtual interview with you. If we mutually convince each other, we invite you in the next step to a personal meeting at our office premises, where you will meet your future team members. /p pIn the meantime, follow our activities on LinkedIn and Instagram. /p #J-18808-Ljbffr