pTo support the development of our activities and strengthen our Customer Service organisation, we are looking for a Customer Service Manager Group. This key role will help harmonise our practices, develop our teams, and ensure a high level of service for our clients nationally and internationally. /p h3Customer Service Manager Group (M/F) /h3 h3Your main tasks: /h3 ul libManage the daily activity of Customer Service /b and ensure an efficient and smooth organisation of the teams. /li libLead, support and develop employees /b, promoting their autonomy, engagement, and skills development. /li libDefine priorities and organise resources /b according to client needs, commercial challenges, and team capacities. /li libEnsure close coordination with sales teams, production sites, and international Customer Services /b to guarantee effective collaboration. /li libHarmonise processes and working methods /b and encourage the sharing of best practices between different sites. /li libGuarantee a high level of quality and excellence in customer service /b, developing a consistent and client-oriented approach. /li libManage KPIs and continuous improvement initiatives /b, in collaboration with key Customer Care functions. /li libDevelop and strengthen the positioning of Customer Service /b as a professional, structured, and essential function for performance and customer satisfaction. /li /ul h3Your profile /h3 ul liA bnatural leader /b who enjoys uniting and supporting their teams with respect, kindness, and high standards. /li libStrongly customer-oriented /b, committed to ensuring a quality of service that meets expectations. /li libGoal and results-oriented /b, with a pragmatic, structured approach focused on action and continuous improvement. /li liPossessing a bglobal and structured vision /b, interested in large-scale projects and international environments. /li liComfortable in bmulticultural environments /b and willing to travel regularly across Europe. /li liProficient in bEnglish (level C1) /b; knowledge of bGerman is an advantage /b. /li /ul #J-18808-Ljbffr
Customer service Manager Group (H/F) Arbeitgeber: Jobup
Notre entreprise est un employeur de choix, offrant un environnement de travail dynamique et humain, où chaque employé peut voir l'impact de son travail. Nous valorisons la qualité de service et le développement personnel, en proposant des responsabilités évolutives et des opportunités de croissance au sein d'une PME bien établie en Suisse. Rejoindre notre équipe, c'est intégrer une culture de collaboration et d'engagement, tout en bénéficiant d'un cadre structuré et orienté vers l'excellence.
