ph3We are looking for a Customer Success Manager 100% (m/f/d) Zurich ZH /h3 h3Your area of responsibility /h3 ul liSupport and further development of existing customers with a focus on long-term partnerships as well as active communication with our customers and their decision-makers on site /li liEnsuring high customer satisfaction throughout the entire customer journey /li liIdentification of up- and cross-selling potentials in close cooperation with the sales team /li liAnalysis of customer needs and derivation of concrete measures to optimise services /li liCoordination and alignment between customers, operations and internal departments /li liCreation and evaluation of reports as well as presentation of relevant key figures /li /ul h3Your profile /h3 ul liExperience in customer success, key account management or sales environment /li liIdeally, you have experience and expertise from the culinary, gastronomy or hotel industry /li liStrong understanding of customer needs and commercial contexts /li liStrong communication skills in fluent German and very good English as well as confident appearance towards internal and external stakeholders /li liStructured and independent way of working /li liAffinity for numbers and experience in dealing with KPIs /li liEnjoyment of regular customer contact and interest in demanding customer relationships /li /ul pYou will work in a committed and friendly team in our beautiful and modern service centre in Kloten, directly at our customers’ sites or in the home office. /p h3Your benefits /h3 ul liVarious development and career opportunities - also internationally /li liModern learning development programme for the internal training and further education of our employees /li liSupport for external further training /li liFamily-friendly and regulated working hours* (Mon to Fri, no weekend or evening work) /li liPart-time positions are possible at all levels /li li16 weeks maternity leave / 2 weeks paternity leave (above statutory compensation level) /li liPurchase of holiday credits with generous employer contribution /li liHome office option and free parking spaces for our employees in the service centres /li liCertified as a Friendly Workspace since 2015 for systematic occupational health management /li liAbove statutory accident coverage /li /ul /p #J-18808-Ljbffr
Customer Success Manager 100% (h/f/d) Zurich ZH Arbeitgeber: jobup
Als Arbeitgeber bietet unser Unternehmen ein dynamisches und unterstützendes Arbeitsumfeld, das auf Teamarbeit und kontinuierliche Weiterbildung setzt. Wir fördern die berufliche Entwicklung unserer Mitarbeiter durch gezielte Schulungen und Aufstiegsmöglichkeiten, während wir gleichzeitig attraktive Vergütungs- und Sozialleistungen bieten. Unsere Lage in der Schweiz ermöglicht es Ihnen, in einem internationalen Umfeld zu arbeiten und von einer hohen Lebensqualität zu profitieren.
