pAs the Neuchâtel reference for the energy transition, Viteos ensures the supply of energy as well as the management of water, electricity, gas, and remote heating/cooling networks for over 100,000 customers. The Viteos group offers both individuals and businesses efficient, comprehensive, and sustainable solutions in the fields of infrastructure, photovoltaics, storage batteries, heat pumps, and electric mobility. Present in Romandy with its subsidiaries Viteos Solutions, Swiss-Green, Betelec, FTG, and EMG Electroprocess, the Viteos group employs over 500 people. Each of our companies pursues a responsible environmental and social policy and is committed to being a trusted partner, close to its customers. /p h3IT Support Technician - Senior (100%) /h3 pA PC that refuses to start, an app acting up, a colleague stuck 5 minutes before an important meeting - and you arrive with the solution. /p pDo you enjoy solving problems, meeting people, and seeing the tangible impact of your work? Join us as an IT Support Technician and become the first IT point of contact for users in our group companies. No routine behind a screen: here, you move, interact, and troubleshoot. /p h3Your playground /h3 h3Support and incident resolution, your core business /h3 ul liTake charge of and resolve Help Desk tickets at levels 1 and 2, whether technical or functional. /li liMeet users directly on the various group sites. /li liDiagnose and resolve incidents independently, or in coordination with our internal and external partners when necessary. /li liOrganise your own schedule of interventions and travel according to priorities. /li liKeep users informed: clear follow-up, proactive communication, zero forgotten tickets. /li /ul h3User support, your added value /h3 ul liUnderstand users’ needs and distinguish between urgent, important, and "it would be nice". /li liAssess priorities according to business stakes. /li liHelp users get to grips with their tools and adopt best practices. /li liIdentify recurring requests and propose concrete improvements. /li liBe the reference contact for the management of each company for everyday IT. /li /ul h3You are made for this role if /h3 ul liYou are a certified IT technician (ES) and want to put your skills to work in a stimulating IT environment. /li liYou master Microsoft 365 / Cloud environments, Windows Server / Active Directory, as well as network and security fundamentals (Entra ID, Intune, Defender, PowerShell, VPN, MFA). /li liYou have at least 5 years of experience in level 1 and 2 technical and application support, ideally gained in a multi-site environment. /li liYou enjoy solving problems, supporting users, and finding concrete solutions with autonomy and a service mindset. /li liYou have a driving licence and like the idea of not spending all your days at the same desk. /li liService orientation is in your DNA, and you know how to explain IT without jargon. /li liYou are as comfortable with a user on site as with a director. /li liYou speak French fluently and manage well in English. /li /ul pA quick look at your benefits: Click here to learn more /p pDesired start date: To be agreed /p p(This position is open to everyone, regardless of gender, identity, origin, or situation) /p #J-18808-Ljbffr
Informaticien Support IT- Senior (100%) Arbeitgeber: Jobup
Notre entreprise est un employeur de choix, offrant un environnement de travail dynamique et humain, où chaque employé peut voir l'impact de son travail. Nous valorisons la qualité de service et le développement personnel, en proposant des responsabilités évolutives et des opportunités de croissance au sein d'une PME bien établie en Suisse. Rejoindre notre équipe, c'est intégrer une culture de collaboration et d'engagement, tout en bénéficiant d'un cadre structuré et orienté vers l'excellence.
