Ingénieur Support IT / Spécialiste ITSC (h/f) in Kloten

Do you want to apply your technical skills in a versatile IT environment and competently support employees in their daily work? Then an exciting role awaits you in our IT Service Center.

As part of our IT Service Center, you are an important point of contact for our employees both domestically and abroad. You assist with technical issues related to systems, applications, workplaces, mobile devices, and specialised hardware. At the same time, you help to continuously improve our IT processes, documentation, and technical solutions.

What we offer you

• Balanced life-work balance
• A strong and diverse team behind you
• A respectful leadership culture
• Fast decision-making processes
• Attractive training opportunities and state-of-the-art work equipment
• Team spirit, passion, and a dynamic working environment
• Strong corporate values

Your tasks

• Device, Mobile and Workplace Support: You support the management, configuration, updating, provision, and commissioning of IT devices, mobile devices, peripherals, and specialised technical hardware.
• 1st Level Support: You are the point of contact for national and international employees and assist them with issues related to our systems, applications, and IT work tools.
• Incident and Service Request Management: You handle faults and service requests in a structured manner within the ticket system, analyse causes, and ensure sustainable solutions.
• Application Support: You help users to use our operational applications efficiently and contribute to stable operations.
• On-site and Field Support: You support our employees directly at various locations as needed and assist with installations, device replacements, fault analyses, and technical clarifications.
• IT Processes and Documentation: You document solutions, improve recurring workflows, and help to further develop our support processes.
• Participation in IT Projects: You contribute your technical understanding to IT projects and support rollouts, technical improvements, and the introduction of new solutions.
• Collaboration with 2nd-Level Teams: You work closely with various IT specialist teams, coordinate technical clarifications, and support the implementation of solutions.

What to expect:

You can expect a versatile role in the IT Service Center with exciting tasks in support, workplace environment, field support, mobile device management, and collaboration with various IT specialist teams.

You are not only responsible for individual tickets but also help to implement technical solutions sustainably, improve processes, and ensure stable IT operations for our employees.

In doing so, you work in a committed team, gain insight into various IT areas, and can develop your professional skills.

Your profile

• You have completed vocational training, ideally in computer science or logistics with further training or experience in the IT field.
• You have experience in IT support, workplace support, device management, or a technical environment.
• You have a good technical understanding and enjoy support, hardware, software, mobile devices, and operational applications.
• You approach faults systematically, think solution-oriented, and find pragmatic solutions.
• You work in a structured, careful, and reliable manner.
• You are customer-oriented, helpful, and communicate in a friendly and clear manner.
• You are proficient in German and English, both spoken and written. French or Italian are advantageous.
• You work independently, are resilient, flexible, and keep an overview even with multiple tasks.
• You are open to new technologies and want to develop professionally.
• You are willing to occasionally perform on-call duty outside regular working hours.

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