To support the development of our activities and strengthen our Customer Service organisation, we are looking for a Customer Service Manager Group. This key role will help harmonise our practices, develop our teams, and ensure a high level of service for our clients nationally and internationally.
Customer Service Manager Group (M/F)
Your main tasks:
- Manage the daily activity of Customer Service and ensure an efficient and smooth organisation of the teams.
- Lead, support and develop employees , promoting their autonomy, engagement, and skills development.
- Define priorities and organise resources according to client needs, commercial challenges, and team capacities.
- Ensure close coordination with sales teams, production sites, and international Customer Services to guarantee effective collaboration.
- Harmonise processes and working methods and encourage the sharing of best practices between different sites.
- Guarantee a high level of quality and excellence in customer service , developing a consistent and client-oriented approach.
- Manage KPIs and continuous improvement initiatives , in collaboration with key Customer Care functions.
- Develop and strengthen the positioning of Customer Service as a professional, structured, and essential function for performance and customer satisfaction.
Your profile
- A natural leader who enjoys uniting and supporting their teams with respect, kindness, and high standards.
- Strongly customer-oriented , committed to ensuring a quality of service that meets expectations.
- Goal and results-oriented , with a pragmatic, structured approach focused on action and continuous improvement.
- Possessing a global and structured vision , interested in large-scale projects and international environments.
- Comfortable in multicultural environments and willing to travel regularly across Europe.
- Proficient in English (level C1) ; knowledge of German is an advantage .
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Customer service Manager Group (H/F) in Le Locle Arbeitgeber: Jobup
Notre entreprise est un employeur de choix, offrant un environnement de travail dynamique et humain, où chaque employé peut voir l'impact de son travail. Nous valorisons la qualité de service et le développement personnel, en proposant des responsabilités évolutives et des opportunités de croissance au sein d'une PME bien établie en Suisse. Rejoindre notre équipe, c'est intégrer une culture de collaboration et d'engagement, tout en bénéficiant d'un cadre structuré et orienté vers l'excellence.
