Head ICT Operations 80-100% (m/w/d) What makes your everyday life exciting?
End-to-end responsibility for global IT operations, including Service Desk, platforms, physical infrastructure and end-user experience
Ensuring stable, secure and high-performing IT services across all location
Leading and developing a distributed IT Operations organization, including multiple team leads
Managing the global service model (L1–L3) and continuous service improvement
Owning business‑critical platforms such as Azure, AWS, digital workplace, identity management and connectivity
Driving security and compliance operations (e.g. vulnerability management, incident response)
Managing external partners, service providers and licensing models incl. FinOps
Owning IT Operations budget, KPIs and performance transparency towards senior leadership
Ensuring smooth transition from projects into stable operations
Collaborating closely with the CTO, senior business stakeholders and international teams
What skills do you need to bring?
10+ years of experience in IT, including several years leading global IT operations or infrastructure organizations
Proven ownership of a global service desk and complex, multi‑cloud platform landscapes (Azure, AWS)
Track record of running customer‑facing or product‑adjacent operational platforms (e.g. SaaS, IoT, connected products)
Strong service management foundation (e.g. ITIL) with the ability to evolve operations to‑wards modern, DevOps-driven models
Hands‑on experience across core infrastructure domains: identity (Microsoft Entra ID), end‑point management, networking/SD‑WAN, security operations and observability
Demonstrated success managing strategic vendors and contracts at scale
Excellent stakeholder management; able to translate between executive business language and deep technical detail
Fluent English required; German is a strong advantage
What can we offer you? We offer you a key leadership role with significant impact in a global Swiss technology company. You will work closely with the CTO and executive team and actively shape and evolve the future of our global IT operations. Expect a modern working environment, an open and collaborative culture, and flexible working models.
Please send your complete application documents to Ali Enginyurt, P&C Business Partner, E-Mail schreiben
Only direct applications will be considered.
We value diversity and are committed to creating an inclusive environment for all employees. To help reduce unconscious bias, we encourage applicants to submit CVs that focus on relevant experience and qualifications only.
Postfach, CH– 9230 Flawil
+41 71 394 63 63
#J-18808-Ljbffr
End-to-end responsibility for global IT operations, including Service Desk, platforms, physical infrastructure and end-user experience
Ensuring stable, secure and high-performing IT services across all location
Leading and developing a distributed IT Operations organization, including multiple team leads
Managing the global service model (L1–L3) and continuous service improvement
Owning business‑critical platforms such as Azure, AWS, digital workplace, identity management and connectivity
Driving security and compliance operations (e.g. vulnerability management, incident response)
Managing external partners, service providers and licensing models incl. FinOps
Owning IT Operations budget, KPIs and performance transparency towards senior leadership
Ensuring smooth transition from projects into stable operations
Collaborating closely with the CTO, senior business stakeholders and international teams
What skills do you need to bring?
10+ years of experience in IT, including several years leading global IT operations or infrastructure organizations
Proven ownership of a global service desk and complex, multi‑cloud platform landscapes (Azure, AWS)
Track record of running customer‑facing or product‑adjacent operational platforms (e.g. SaaS, IoT, connected products)
Strong service management foundation (e.g. ITIL) with the ability to evolve operations to‑wards modern, DevOps-driven models
Hands‑on experience across core infrastructure domains: identity (Microsoft Entra ID), end‑point management, networking/SD‑WAN, security operations and observability
Demonstrated success managing strategic vendors and contracts at scale
Excellent stakeholder management; able to translate between executive business language and deep technical detail
Fluent English required; German is a strong advantage
What can we offer you? We offer you a key leadership role with significant impact in a global Swiss technology company. You will work closely with the CTO and executive team and actively shape and evolve the future of our global IT operations. Expect a modern working environment, an open and collaborative culture, and flexible working models.
Please send your complete application documents to Ali Enginyurt, P&C Business Partner, E-Mail schreiben
Only direct applications will be considered.
We value diversity and are committed to creating an inclusive environment for all employees. To help reduce unconscious bias, we encourage applicants to submit CVs that focus on relevant experience and qualifications only.
Postfach, CH– 9230 Flawil
+41 71 394 63 63
#J-18808-Ljbffr
