Service Manager IT 80-100% Emmen / Olten
T&N stands for innovative and customised ICT solutions in the business environment. Since 1996, we have been shaping the digital future with 180 employees at eleven locations in Switzerland and Austria. We are part of WTG, a leading European provider of integrated enterprise solutions for IT, communication and security. The WTG group employs more than 500 people in total.
Become part of our team! For our location in Olten, we are looking for an ambitious personality as Service Manager IT starting immediately or by arrangement.
Your tasks
Overall responsibility for the management, quality assurance and further development of an assigned customer portfolio
Planning, management and implementation of IT projects and further developments
Definition of project goals, milestones, resources and schedules
Structuring of tasks, responsibilities and dependencies
Clear and transparent communication with customers and internal stakeholders
Recording customer needs and deriving corresponding sales opportunities
Preparation of small and medium-sized offers in coordination with the PreSales team
Coordination of collaboration between the various teams
Ensuring structured handovers to operations and the service desk
Responsibility for the continuous documentation of configurations and adjustments
What distinguishes you
Completed training in business, computer science or comparable
Several years of experience in service management or a comparable role
Experience in the MSP or system integrator environment
Sound understanding of service processes
Ability to plan and manage projects in a structured manner
Experience in dealing with customers and stakeholders
Clear communication skills and confident appearance
Decision-making and escalation ability
Very good German skills, English an advantage
Ability to manage operations and change holistically
What we offer
Challenging and varied activities
We foster a strong team culture with flat hierarchy and openness
Pleasant working atmosphere as well as a committed, dynamic and young team
Opportunity for ongoing training and further education
Possibility for home office
At least 5 weeks holiday
Janine Renggli looks forward to receiving your complete application documents (cover letter, CV and certificates) via the application form at: www.tn-ict.com.
#J-18808-Ljbffr
T&N stands for innovative and customised ICT solutions in the business environment. Since 1996, we have been shaping the digital future with 180 employees at eleven locations in Switzerland and Austria. We are part of WTG, a leading European provider of integrated enterprise solutions for IT, communication and security. The WTG group employs more than 500 people in total.
Become part of our team! For our location in Olten, we are looking for an ambitious personality as Service Manager IT starting immediately or by arrangement.
Your tasks
Overall responsibility for the management, quality assurance and further development of an assigned customer portfolio
Planning, management and implementation of IT projects and further developments
Definition of project goals, milestones, resources and schedules
Structuring of tasks, responsibilities and dependencies
Clear and transparent communication with customers and internal stakeholders
Recording customer needs and deriving corresponding sales opportunities
Preparation of small and medium-sized offers in coordination with the PreSales team
Coordination of collaboration between the various teams
Ensuring structured handovers to operations and the service desk
Responsibility for the continuous documentation of configurations and adjustments
What distinguishes you
Completed training in business, computer science or comparable
Several years of experience in service management or a comparable role
Experience in the MSP or system integrator environment
Sound understanding of service processes
Ability to plan and manage projects in a structured manner
Experience in dealing with customers and stakeholders
Clear communication skills and confident appearance
Decision-making and escalation ability
Very good German skills, English an advantage
Ability to manage operations and change holistically
What we offer
Challenging and varied activities
We foster a strong team culture with flat hierarchy and openness
Pleasant working atmosphere as well as a committed, dynamic and young team
Opportunity for ongoing training and further education
Possibility for home office
At least 5 weeks holiday
Janine Renggli looks forward to receiving your complete application documents (cover letter, CV and certificates) via the application form at: www.tn-ict.com.
#J-18808-Ljbffr
