Auf einen Blick
- Aufgaben: Sichere und verbessere die Qualität für Kunden und interne Prozesse.
- Unternehmen: Innovatives Unternehmen in der Energiebranche mit familiärer Atmosphäre.
- Vorteile: Flexible Arbeitszeiten, tolle Sozialleistungen und Entwicklungsmöglichkeiten.
- Weitere Informationen: Dynamisches Team mit internationalem Umfeld und tollen Mitarbeiter-Events.
- Warum dieser Job: Gestalte die Energieversorgung von morgen und arbeite an spannenden Projekten.
- Qualifikationen: Technische Ausbildung und Erfahrung im Beschwerdemanagement.
Das prognostizierte Gehalt liegt zwischen 60000 - 78000 € pro Jahr.
We want to further expand our quality department and are looking for a committed individual to ensure and continuously improve internal and external quality standards.
You are the central contact person for quality-related customer concerns and work closely with the internal specialist departments.
You contribute to developing sustainable solutions and strengthening customer satisfaction in the long term.
- What you do
- Support and coordination of customer complaints as well as preparation of 8D reports
- Customer communication in the complaint process
- Monitoring of internal and external complaints
- Support in planning and conducting internal audits to ensure quality requirements
- Monitoring and follow‑up of corrective and preventive actions as well as checking their effectiveness
- Conducting and moderating fault analyses together with the specialist departments
- Support and accompaniment of certification and customer audits
- Analysis of complaint trends and derivation of sustainable improvement measures
- Further development of the complaint process and the 8D methodology
- Support in the implementation and further development of quality standards
- Participation in cross‑departmental quality and improvement projects
What you bring
- Mechanical or electrotechnical basic training (electrician, automation technician or comparable)
- Advanced training at HF / FH level in quality management or a comparable additional qualification
- Experience in complaint management, ideally also in escalation management
- Experience with root cause analyses and problem-solving methods is an advantage
- Good MS Office skills
- Experience with ERP systems is an advantage
- Fluent German and English skills, both spoken and written
- Independent, structured and quality-conscious working style with a high sense of responsibility
- Confident manner towards customers and internal contacts
- Very good communication and moderation skills
- Willingness to familiarise yourself with energy technology and develop further with us
What we offer you
- Shaping the energy supply of tomorrow. We are right in the middle of the energy transition with our products
- Having production in Switzerland and being among the global market leaders
- A lively team with an uncomplicated leadership culture
- A family environment with great employee events throughout the year
- Independent design opportunities in a broad field of activity with development possibilities
- A strongly international environment with our sister companies spread over several continents
- Thanks to great social benefits, your saved money grows above average with us
- Discounts on many everyday products
- Flexible working hours – design your daily routine together with us
- #J-18808-Ljbffr
Spécialiste qualité client et qualité des processus (h/f/d) 80-100% Arbeitgeber: jobup
Als Arbeitgeber bietet unser Unternehmen ein dynamisches und unterstützendes Arbeitsumfeld, das auf Teamarbeit und kontinuierliche Weiterbildung setzt. Wir fördern die berufliche Entwicklung unserer Mitarbeiter durch gezielte Schulungen und Aufstiegsmöglichkeiten, während wir gleichzeitig attraktive Vergütungs- und Sozialleistungen bieten. Unsere Lage in der Schweiz ermöglicht es Ihnen, in einem internationalen Umfeld zu arbeiten und von einer hohen Lebensqualität zu profitieren.
