pDo you want to dive in the fast-growing industry of drones and get a rewarding experience in a dynamic scale-up environment? /p pAt Flyability, we believe that robots should be sent into hazardous places and dangerous environments instead of humans. To support our belief, we created Elios, the world’s first collision-tolerant flying robot that can safely enter, survey, and inspect confined spaces so that people don’t have to. With more than 150 employees and 1’500 customers, Flyability is the market leader in the UAS indoor inspection industry. Joining Flyability is not just taking on a new job; it is seizing the opportunity to improve the lives of millions of people and contribute to the future of robotics. /p pTo complete our creative and dynamic team in Lausanne, we are seeking a: /p h3Technical Customer Support Specialist (100%) /h3 pStarting date: as soon as possible /p h3Your role /h3 pYou will be the technical frontline of our customer support team, tackling inquiries from customers worldwide. /p pYour goal is to empower users by providing technical advice and solving known issues. For more complex, unprecedented problems, you will perform the initial investigation and gather critical data before escalating to our engineering teams. Beyond direct customer support, you will serve as the internal Hardware Referent, bridging the gap between the field and our technical departments, and driving our knowledge base.br/You will report directly to the Head of Customer Support. /p h3What you will own: /h3 ul libTechnical Troubleshooting: /bSupport customers and internal stakeholders via our ticketing system and phone by investigating issues, providing solutions, and guiding users step-by-step. /li libSystem Investigation: /b Analyze the interactions between the drone's physical hardware, onboard computers, and software ecosystem to diagnose user problems. /li libCross-Functional Escalation: /b Act as the vital link between the field and our Quality/RD teams. You will report recurring field issues and package complex anomalies with detailed, actionable context for RD to perform advanced root-cause analysis. /li libKnowledge Sharing: /b Serve as the internal hardware expert, gathering technical insights and sharing knowledge to elevate the overall competency of the Customer Support team. /li libTechnical Writing: /b Author and maintain comprehensive, easy-to-understand technical articles for both our customer-facing knowledge base and internal documentation. /li libService Parts Logistics: /b Process and enter customer spare parts orders into the system, track them to ensure timely resolutions, and oversee the progress of drone repairs and maintenance performed at HQ. /li /ul h3Your profile: /h3 ul li3–5 years in a technical support, field technician, or related troubleshooting role. /li liDegree in Electronics, Automation, Robotics, Mechatronics, or a closely related technical field. /li liYou must be able to understand how different systems interact together, from hardware to software to post processing. Understanding of UAV operations and computer systems are a strong asset. /li liExcellent written and verbal communication skills in English. Fluency in German, French or additional languages are a strong asset. /li liStrong technical writing abilities to translate technical engineering concepts into clear, accessible customer instructions. /li liProactive, curious, organized, and capable of working autonomously while knowing when to escape issues. /li /ul h3Perks Benefits You'll Love: /h3 ul liEnjoy b25 vacation /b days per year, plus all public holidays to recharge and explore /li liAdditional days off are granted based on your seniority with us, bup to 5 days. /b /li liStay secure with bcomprehensive accident insurance /b covering medical treatments and hospitalization /li liWork your way with bflexible schedules /b and the option to work remotelyb up to 2 days per week /b /li liBoost your well-being with bdiscounts on gym memberships and sports events /b /li liAccess bexclusive benefits /b through bSwibeco /b, our platform that offers discounts and rewards at a wide range of retailers and services. /li liConnect with your team at exciting events like our bski weekend, summer barbecue, and after-work gatherings /bbr/… and so much more! /li /ul pFlyability is a Swiss company with over 10 years of experience that values independent thinking combined with a collaborative spirit. Every day, you will have the opportunity to share your ideas and contribute to solving problems. We all work together, and each voice is considered as we collaborate to achieve our goals. /p h3Ready to join? /h3 pWe know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply —regardless of your past experience or resume, we'd love to hear from you. /p pAutomated Screening Notice: Please note that Flyability uses automated eligibility questions as part of our initial screening process. If your application does not meet these mandatory requirements, it will be automatically excluded from further consideration. If you submit an application and believe it was incorrectly excluded by the system, you have the right to request a manual review. Please reach out to our HR team at E-Mail schreiben to request human intervention. /p #J-18808-Ljbffr
Technical Customer Support Specialist Arbeitgeber: Jobup
Notre entreprise est un employeur de choix, offrant un environnement de travail dynamique et humain, où chaque employé peut voir l'impact de son travail. Nous valorisons la qualité de service et le développement personnel, en proposant des responsabilités évolutives et des opportunités de croissance au sein d'une PME bien établie en Suisse. Rejoindre notre équipe, c'est intégrer une culture de collaboration et d'engagement, tout en bénéficiant d'un cadre structuré et orienté vers l'excellence.
