un(e) Front Office Operations Manager en CDI à 100 %

ppThe Beaulac Hotel is a superior 4-star hotel with 116 rooms, ideally located on the lakeside with breathtaking views of the Alps and the city of Neuchâtel. It houses unique venues such as our panoramic Waves restaurant and bar on the 7th floor, our brasserie Lake Side, as well as a modern conference centre. /p pPart of a renowned hotel group, which also includes the Ibis hotel in Thielle and the Design Hotel F6 in Geneva, the Beaulac Hotel is a benchmark in upscale hospitality. /p pAs part of our development, we are looking for ba Front Office Operations Manager on a permanent full-time contract /b to take operational responsibility for our Front Office and sustainably support the development of our team. /p pA true hands‑on manager, you are the department’s point of reference and ensure service quality, smooth operations and team performance. You are also the OPERA Cloud Key User and play a central role in implementing standards, procedures, training and continuous improvement actions. /p pYou share our values: commitment, cohesion, respect, recognition and self‑improvement. /p h3Your main duties: /h3 ul liSupervise and organise all Front Office operations: arrivals, departures, bookings, customer requests and management of complex situations /li liManage, support and develop receptionists and Night Auditors through close management, coaching and regular feedback /li liEnsure the application of service standards and develop SOPs and operational procedures for the department /li liAct as OPERA Cloud Key User: train teams, provide daily support, control data quality and optimise PMS usage /li liGuarantee a quality customer experience, follow up VIPs, regular and corporate clients and handle sensitive complaints /li liSupervise Front Office financial procedures and Night Audit, in collaboration with Finance /li liDevelop an upselling culture and contribute to the department’s commercial performance in collaboration with Revenue Management /li liEnsure effective coordination with Housekeeping, Guest Relations, Revenue Management, Finance and other hotel departments /li liIdentify areas for improvement, implement corrective actions and continuously evolve the Front Office organisation /li /ul h3Your profile: /h3 ul libProven experience in Front Office and team management in a high-standard hotel /b /li liExcellent command of reception operations and real ability to make operational decisions /li liVery good knowledge of OPERA Cloud, with the ability to train and support users as Key User /li liExperience in implementing standards, procedures and control tools /li liGood knowledge of billing, payments, cash handling processes and ideally experience with Night Audit /li liStrong sense of service, quality and customer experience /li liNatural leadership, hands‑on presence, pedagogy and ability to unite a team /li liOrganisation, rigour, autonomy and excellent ability to manage busy periods /li liSensitivity to Revenue Management and upselling /li liFrench, German and English: excellent levels essential /li /ul h3What we offer you: /h3 ul liA position of responsibility within a recognised superior 4-star hotel in Neuchâtel /li liA privileged working environment, directly on the lakeside /li liA role offering real autonomy and the possibility to structure and sustainably develop the Front Office /li liA professional team and an environment fostering skills development /li liThe opportunity to actively contribute to the evolution of the customer experience and the hotel’s standards /li liPossibility of accommodation during the probation period /li /ul /p