Merchant Onboarding and KYC Support Associate (German Speaker)
Position Summary
The Merchant Onboarding Support Associate provides administrative support for merchant onboarding activities. The role focuses on collecting, organizing, reviewing and entering information from merchant application documents into predefined systems and templates.
The position supports internal onboarding teams by preparing complete and well-structured merchant case files for review. The role does not involve customer acceptance decisions, risk assessments, compliance determinations or approval authority.
Full training will be provided
Key Responsibilities
- Review merchant application documents and supporting information.
- Organize and upload documentation into designated systems.
- Enter information from application forms and supporting documents into internal systems and templates.
- Verify that required documents and information have been provided.
- Identify missing documentation and incomplete information based on predefined guidelines.
- Prepare onboarding case summaries using standardized templates.
- Execute predefined screening searches and attach system-generated outputs to merchant case files.
- Compile ownership and shareholder information from provided source documents.
- Maintain accurate records and case documentation.
- Escalate missing information, processing issues or document inconsistencies to internal reviewers.
- Follow documented procedures and quality standards.
- Support internal teams with administrative onboarding activities.
Required Qualifications
Education
- Secondary school diploma or equivalent.
- Further education in administration, business or finance is an advantage.
Experience
- Previous experience in an administrative, operations, customer service, document processing or back-office role.
- Experience working with business documentation and data entry is preferred.
- Previous experience in financial services, banking or merchant onboarding is beneficial but not required.
Language Skills
- German language skills at B2 level or higher (mandatory).
- Good written and verbal communication skills in English is a plus.
Technical Skills
- Comfortable using Microsoft Office applications.
- Ability to work with multiple systems and databases simultaneously.
- Good typing and data entry accuracy.
