Customer Incident Coordinator (m/f/d)
as of now | Full-time | Vienna, Graz, Klagenfurt, Remote Salary: from € 56.000 gross/year, depending on qualification and experience. Be Yourself - Because that´s how we want You to be We can, we want and we are also entitled to - because we are a team of highly motivated and qualified employees who are as passionate about inspiring customers as we are about working on technical solutions. And that makes us unique! If you want to take yourself and our products further, then come to us and shape the future of netcup! You stay calm under pressure, keep a clear overview in challenging situations, and enjoy guiding customers through critical incidents? If customer focus, coordination, and escalation management are your strengths, then become part of our Customer Success Management team at Anexia! PROFILE
- Act as the primary point of contact and escalation instance for customers during critical incidents - Coordinate incident handling between customers and internal technical teams - Ensure professional, consistent incident communication and documentation - Monitor compliance with customer-specific Service Level Agreements (SLAs) and contractual commitments - Track the implementation of corrective actions and continuous improvements following incidents - Contribute to the ongoing optimization of the Incident Management process - Maintain a strong focus on customer satisfaction as part of the Customer Success Management team WANTED
- Completed IT education (technical college, university, or equivalent) or comparable professional experience - Experience coordinating and/or managing technical incidents - Experience in escalation management and customer communication - Knowledge of ITSM/ITIL processes and Service Level Agreements (SLAs) - Strong customer and service orientation - Excellent communication and coordination skills - Fluent German and English, both written and spoken WHAT WE OFFER
We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ... ABOUT
Founded in 2008, the company has been part of the international Anexia Group since 2016 and, as an Internet Service Provider, serves over 75,000 business and residential customers worldwide. Our main strength lies in the provision of web hosting, virtual and dedicated servers, and support of the same through management services. We also offer our customers a large selection of Top Level Domains. Worldwide, we serve over 200,000 satisfied customers with 400,000 domains. Our quality has won several awards - picking up a 'Very good' from CHIP computer magazine. Part of the Anexia Group with over 400 employees and 6 office locations worldwide. netcup - Webhosting, Server und Domains Telematica Datasix Datacenter Datasix Datacenter Do you still have questions? Daniela KOZÓ | Email: jobs@netcup.de
Customer Incident Coordinator (m/f/d) in Graz Arbeitgeber: Netcup
netcup in Wien bietet eine dynamische Arbeitsumgebung, die auf Teamarbeit und Innovation setzt. Als Arbeitgeber fördern wir die persönliche und berufliche Entwicklung unserer Mitarbeiter durch flexible Arbeitszeiten und umfangreiche Weiterbildungsmöglichkeiten. Unsere offene Unternehmenskultur ermöglicht es Ihnen, aktiv an spannenden technischen Projekten mitzuwirken und Ihre Fähigkeiten in einem unterstützenden Umfeld weiterzuentwickeln.
