Customer Support Manager

Auf einen Blick

• Tätigkeit: Technische Kundenanfragen bearbeiten und Kundenbetreuung leisten.
• Arbeitgeber: Packwise ist ein innovatives Technologie-Startup aus Dresden.
• Benefits: Freundliche Arbeitsatmosphäre, Verantwortung und Entwicklungsmöglichkeiten.
• Wieso dieser Job: Gestalte die Digitalisierung und Nachhaltigkeit in der Industrie mit.
• Qualifikationen: Abgeschlossene Ausbildung oder Studium im technischen Bereich, Erfahrung im Kundenservice.
• Was du noch wissen solltest: Idealerweise Kenntnisse in CRM/ERP-Systemen.

Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.

Customer Support Manager (m/w/d)

• Full Time
• Dresden
• Veröffentlicht vor 1 Tag

Webseite Packwise GmbH

Making Containers Smart Transform your supply chain into an intelligent, digital and collaborative network

About Packwise

Packwise, that’s us: a 4 year old technology startup from Dresden. With our Industrial IoT solution, we are the leading provider of tracking solutions for liquid containers in the process industry. By increasing the supply chain transparency, our customers in the chemical and food industries benefit from automated processes, an increased service level for their customers and more sustainable container logistics.

Join us on our Packwise journey in the emerging and exciting B2B IoT market!

Are you interested in advancing the topics of digitization and sustainability in the field of industrial supply chain management? Is it important to you to take responsibility and work in a cheerful professional atmosphere and to further develop your strengths?

This would be your part of the story – you…

• Handling handle technical inquiries from national and international customers in the office (telephone and e-mail support for technical customer inquiries) and provide customer support
• handle technical complaints
• are responsible for personal customer support in technical matters; you make occasional customer visits
• maintain customer documentation in the ERP/CRM system
• analyze and correct errors
• identify and analyze customer needs and communicate them to the product development and marketing team
• work closely with the sales team and support them in sales activities
• build and maintain a support ticket system

What you bring to the team – you…

• enjoy customer contact; knowledge of ticket systems is desirable
• have completed vocational training or a degree in the technical field
• have experience in customer service/support
• maintain a professional and obliging contact with customers
• ideally have knowledge of working with CRM/ERP systems
• work in a structured and independent manner
• have a very good knowledge of German, a very good knowledge of English is desirable
• have project management skills and a good understanding of processes