Order Processing & Customer Service Specialist

Description

Position

Order Processing & Customer Service Specialist

Division

Lifting Automation

Type

Permanent

About Piab Group

At Piab Group, we improve our customers’ productivity, sustainability, and safety through evolving industrial automation, and have done so since 1951.

We believe in an automated world where no resources are wasted, and no humans are injured.

With annual sales of approximately 4 billion SEK and more than 1,500 employees, Piab is a global organization serving customers in more than 100 countries through a broad network of subsidiaries and channel partners.

Since 2018, Piab Group has been owned by Patricia Industries, part of Investor AB.

The Lifting Automation Division specializes in smart lifting solutions using vacuum technology, which can be implemented across industries such as logistics, food & beverage, pharma, automotive, woodworking, and aviation.

We are global leaders in ergonomic handling, offering some of the most advanced products in the market.

You Can Expect the Following With Us

• Innovative culture: Be part of a team that thrives on creativity, collaboration, and innovation.
• Global impact: Work for a company that is a world leader in vacuum transport and automation solutions.
• Global presence: Piab has 25+ sales offices and more than 900 partners worldwide, providing a strong international network and global reach.
• Sustainable vision: Contribute to an automated world that promotes safety, efficiency, and responsible use of resources.
• Professional growth: Access opportunities for continuous learning, development, and career advancement.
• Diverse and inclusive workplace: Join an organization that values diversity and fosters an inclusive environment.
• Job Mission

As a Order Processing & Customer Service Specialist, you will play a key role in supporting customers, sales colleagues, and internal stakeholders throughout the full order and service process.

You will ensure smooth handling of customer requests, quotations, orders, deliveries, service contracts, and invoicing, while maintaining accurate data in ERP and CRM systems.

In this role, you will contribute directly to customer satisfaction, operational efficiency, and revenue growth by providing structured, reliable, and customer-focused sales support.

You will act as an important link between customers, external service providers, purchasing, logistics, service technicians, and the sales organization.

Key Responsibilities

• Manage the complete order process, including quote preparation, order review, order entry, shipment tracking, and invoicing.
• Monitor and administer service and maintenance contracts, including scheduling service technicians and ensuring that all contractually agreed services are performed on time.
• Coordinate with customers and stakeholders, including external service providers, purchasing, logistics, and internal teams, regarding order status, delivery updates, and service progress.
• Maintain accurate customer and order data in ERP and CRM systems, while monitoring deadlines to ensure timely processing and execution.
• Support warehouse-related activities, including inventory coordination and control in line with company-wide working capital targets.
• Operate a forklift when needed, ensuring safe loading and unloading of deliveries in accordance with applicable safety regulations.
• Support accounts receivable management by monitoring open items and collaborating with the responsible Area Sales Manager on actions to secure payment receipt.
• Handle customer complaints by documenting cases and coordinating corrective actions with the relevant product area.
• Prepare monthly performance and KPI reports using the CRM system.
• Assist with trade shows and sales events, including preparation, coordination, and execution.
• Preferred Competencies
• Customer focus: Strong willingness to build long-term, trust-based relationships with customers and provide high-quality support throughout the sales and service journey.
• Sales aptitude: Solid understanding of sales processes and strategies, with the ability to support revenue growth and contribute to commercial objectives.
• Communication skills: Excellent communication, negotiation, and interpersonal skills, with the ability to collaborate effectively across teams and with external partners.
• Analytical mindset: Strong analytical and problem-solving abilities, with the ability to identify issues, structure information, and propose practical solutions.
• Structured way of working: Independent, reliable, and well-organized approach, even during periods of high workload.
• Adaptability: Ability to adjust to changing market conditions, customer needs, priorities, and internal processes.
• Strategic thinking: Ability to plan and implement activities in alignment with business and sales objectives.
• Continuous improvement mindset: Openness to innovation and new ideas, combined with a commitment to improving processes, services, and customer experience.

Experience and Education

• Required language skills: Fluency in Dutch and English is required.
• Additional language skills: German language skills would be a strong advantage.
• Professional experience: 1–2 years of experience in sales or a sales-related role, such as inside sales, customer service, sales support, or service coordination.
• Relevant background: Proven experience in a sales or sales support role, ideally within an industrial, technical, or manufacturing environment.
• Systems experience: Experience working with ERP and CRM systems, including maintaining customer data and managing order-related information.
• Industry experience: Experience in an industrial or technical environment is considered an advantage, but the type of previous sales experience can be flexible.
• This Is What Our Employees Say About Us

“At Piab, I have the chance to leave my own footprint. The low hierarchy means my ideas are heard and valued. #Love Where IWork”

How to Apply

If you are passionate about innovation and want to make a difference in the world of automation, we would love to hear from you. Please use the application link to upload your CV.

Please note that a valid work permit for the country of employment is required for non-EU citizens. Unfortunately, applications without a valid work permit cannot be considered.