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- Aufgaben: Manage complaint investigations and improve procedures in the medical devices industry.
- Arbeitgeber: Join a dynamic team in the thriving medical devices sector in Neuchatel.
- Mitarbeitervorteile: Enjoy an open-ended contract with opportunities for growth and development.
- Warum dieser Job: Be part of impactful projects and enhance your skills in a collaborative environment.
- Gewünschte Qualifikationen: Fluency in English and French, knowledge of medical device regulations, and teamwork skills required.
- Andere Informationen: Experience in a medical device manufacturing environment is preferred.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Jobdescription We are looking for a Complaint Technician 100% for one of our clients in the canton of Neuchatel. If you want to work in a nice and dynamic environment in the medical devices industry then this position is made for you ! Contract type: open-ended temporary contract Please note this position requires fluency in English and French. Your responsibilities: Manage complaint investigation: communication with intake service, decontamination process, complaint investigation (analysis in laboratory, dimensional analysis, physical-chemical analysis, and any other necessary tests for product investigation and cause identification), review risk files, identify root cause, DHR review, report writing, archiving, escalation to NC or CAPA when applicable Implement and improve procedures related to complaints in accordance with applicable regulations/standards/requirements Track Corrective/Preventive/Improvement Actions Participate to projects related to complaints activities Raise awareness among other departments on complaints processing Track indicators Apply procedures related to complaints and material vigilance. Your profile: Knowledge of Medical device standards and regulations such as ISO13485, 93/42 EEC, MDD, EUMDR 2017/745, 21 CFR part 820, Chinese, Canadian, Japanese, Australian,Brazilian regulations, etc. Experience in a Medical Device manufacturing environment is preferred. Training in laboratory techniques in medical Teamwork ability Ability to interface with internal and external customers Communication, organizational, negotiation and interpersonal skills Risk management knowledge Root cause analysis methods Fluent in English and French Use of Microsoft office tools
Complaint Technician 100% Arbeitgeber: Randstad
Kontaktperson:
Randstad HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Complaint Technician 100%
✨Tip Number 1
Make sure to familiarize yourself with the specific medical device standards and regulations mentioned in the job description, such as ISO13485 and 21 CFR part 820. This knowledge will not only help you during the interview but also demonstrate your commitment to the industry.
✨Tip Number 2
Since this role requires strong communication skills in both English and French, practice discussing technical topics in both languages. This will prepare you for potential questions during the interview and show that you can effectively communicate with diverse teams.
✨Tip Number 3
Highlight any previous experience you have in complaint management or investigation processes within the medical device sector. Be ready to share specific examples of how you handled complaints and what actions you took to resolve them.
✨Tip Number 4
Demonstrate your teamwork abilities by preparing examples of successful collaborations with internal and external stakeholders. This will show that you can work well in a dynamic environment and contribute positively to the team.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Complaint Technician 100%
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Complaint Technician position. Understand the responsibilities and required skills, especially the importance of fluency in both English and French.
Highlight Relevant Experience: When writing your CV and cover letter, emphasize any previous experience you have in the medical devices industry, particularly in complaint management or related laboratory techniques.
Showcase Your Skills: Clearly outline your knowledge of medical device standards and regulations such as ISO13485 and 21 CFR part 820. Mention any specific training or certifications that relate to the role.
Tailor Your Application: Customize your application documents to reflect the specific requirements mentioned in the job description. Use keywords from the listing to demonstrate that you are a perfect fit for the position.
Wie du dich auf ein Vorstellungsgespräch bei Randstad vorbereitest
✨Showcase Your Technical Knowledge
Make sure to highlight your understanding of medical device standards and regulations like ISO13485 and MDD. Be prepared to discuss how you've applied this knowledge in previous roles, especially in complaint investigations.
✨Demonstrate Your Analytical Skills
Since the role involves complaint investigation and root cause analysis, be ready to share specific examples of how you've successfully identified issues and implemented solutions in a laboratory or manufacturing environment.
✨Emphasize Communication Abilities
Fluency in both English and French is crucial for this position. Practice articulating your thoughts clearly in both languages, and prepare to discuss how you've effectively communicated with internal teams and external customers in the past.
✨Prepare for Teamwork Scenarios
This role requires strong teamwork skills. Think of examples where you've collaborated with others to resolve complaints or improve processes, and be ready to discuss your approach to working within a team.
