Payments Program Manager, Payments Business Operations-Partner Management

The Payments Program Manager is responsible for driving excellence across partner program management, international expansions, and payment partner onboarding.

Based in Berlin or London, you will own end-to-end partner relationships and programs – identifying issues, driving resolution, spotting new opportunities, and advocating for improvements that raise the bar on partner and customer experience.

This role requires a hands‑on approach: you will resolve operational escalations, gather data, surface root causes, and lead cross‑functional teams to sustainable solutions.

You will equally apply that analytical lens to identifying and capturing new opportunities – whether geographic expansions, new payment methods, or process improvements that unlock efficiency and scale.

• Key Job Responsibilities
• Partner Program Management
• Own day-to-day management of assigned payment partner programs, serving as the primary operational point of contact.
• Develop and maintain partner governance frameworks including QBRs, scorecards, escalation paths, and performance tracking.
• Monitor partner health metrics and proactively drive performance improvements in collaboration with partners and internal stakeholders.
• Manage cross-functional dependencies with Product, Technology, Legal, Finance, and Compliance teams to keep programs on track.
• Issue Identification & Resolution
• Identify points of friction in payment acceptance and partner operations through data analysis and stakeholder engagement.
• Resolve operational escalations end-to-end: gather data, investigate root causes, coordinate remediation, and drive to closure.
• Build business cases for improvements, set requirements, and advocate for solutions with partner teams and internal leadership.
• Produce clear, data-driven reporting on program status, risks, and escalations for senior stakeholders.
• Expansions, Onboarding & Opportunities
• Lead onboarding of new international payment partners and payment methods from scoping through go-live, ensuring delivery against milestones and SLAs.
• Drive geographic and product expansion programs, coordinating technical integrations and commercial readiness across markets.
• Identify and pursue new opportunities to improve payment acceptance, reduce cost, and enhance customer experience.
• Build and improve scalable processes for partner lifecycle management, from initial assessment through steady-state operations.
• About the Team

The Payments Business Operations (PBO) team drives operational excellence across Amazon's payment methods globally.

We manage the full lifecycle of international payment partner relationships – from onboarding through steady-state operations – and serve as the bridge between business strategy, technology, and partners to enable Amazon to accept payments seamlessly across markets worldwide.

• BASIC QUALIFICATIONS
• Experience working cross functionally with tech and non-tech teams.
• Experience defining program requirements and using data and metrics to determine improvements.
• Experience in program or project management.
• Experience implementing repeatable processes and driving automation or standardization.
• Experience working with vendors or partners.
• Payments industry experience.
• PREFERRED QUALIFICATIONS
• Experience in driving end-to-end delivery, and communicating results to senior leadership.
• Demonstrated strong analytical skills.
• Experience driving medium to large projects to completion.
• Experience leading process improvements and identifying operational inefficiencies.
• Strong written and verbal communication skills.
• Experience writing clear documentation (e. g., business reviews, post-mortems).
• Master's degree or MBA in business, operations, or related field.

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