Client Service Director, INNOVATION, Geneva

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Client Service Director, INNOVATION, Geneva, Geneva

Client:

Ipsos

Location:

Geneva, Switzerland

Job Category:

Customer Service

Job Reference:

Job Views:

4

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

As part of this role, the Client Service Director key responsibilities are outlined below:

Key responsibilities

• Have full responsibility for one major client, including: Grow the business: turnover responsibility Implement client plan to meet client needs and sustain growth Develop a strong and solid client relationship, to turn opportunities into business.
• Understand the client’s organization and navigates easily between the different teams and workstreams.
• Capture clearly the different internal and external challenges.
• Deliver a high level of consultancy: Understand the category and business dynamics. Consult with client to identify needs and shape most relevant learning plan Develop most appropriate research solutions leveraging up-to-date and innovative techniques Come up with precise and actionable recommendations Interface with other Ipsos expertise and dedicated teams in the Ipsos world to ultimately deliver a more holistic perspective to client.
• Manage and coach a team of 2 to 3 people in Geneva.

To achieve these goals, the CSD and his/her team will be supported by the research group in charge of the management and execution of the projects and hence will work in close relationship with this team.

Reports To

Head of Department.

Desired Skills and Experience:

• Graduate of marketing, sociology, psychology, business or related fields
• Significant quantitative primary research experience (8 to 10 years) in a market research agency or related area (essential)
• Strong market analysis skills, ideally in FMCG, OTC or tobacco environment
• Strong expertise in leading multi-country projects, as more than 90% of projects are global
• Strong communication skills, both written and verbal
• Excellent English skills, French / German is an advantage;
• Ability to deliver outstanding attention and services to the client;
• Multi-tasking; ability to work on different projects at different stages simultaneously, with remarkable organization skills.
• Undisputable collaborative spirit, strong team player

The Location:

Geneva – Switzerland. At the heart of Europe in an international city chosen by several large corporations and international non-governmental organizations, in one of the world’s best performing economies with one of the highest quality of life.

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