Senior Cash Projects & Coordination Manager

Enable the Cash department to deliver continuous improvement and operational excellence by driving cross-functional projects, coordinating stakeholders, reinforcing governance und controls, und providing senior support to Cash Transfers/FX/MM/Treasury operations teams. The role complements day-to-day teams by focusing on transformation, automation, quality, und risk reduction, without direct BAU processing.

Main responsibilities

• Project leadership and delivery
  • Lead and coordinate projects impacting Cash Services end-to-end (target operating model, process re-engineering, automation, vendor/tooling changes, regulatory initiatives).
  • Own project lifecycle: scope, plan, steerco packs, RAID logs, testing strategy (UAT), go-live und post-implementation reviews.
  • Ensure alignment with group standards, audit recommendations, und regulatory changes.
• Departmental coordination and governance
  • Act as coordination hub between Cash teams, IT, Front Office, Treasury, Compliance, Risk, Legal, und external counterparts.
  • Organize and run working groups, committees, und communication plans; ensure decisions are documented und followed up.
  • Track KPIs/SLAs, produce management reporting und dashboards, und drive action plans to improve service quality und efficiency.
• Process optimization and controls
  • Map and challenge existing processes (Transfers Payments, FX/MM/Treasury Ops, Cards, Client Care interfaces) to improve STP rates, accuracy, und cost.
  • Identify operational risks, define/enhance controls, ensure timely escalation, und embed lessons learned.
  • Support the continuous review of procedures und contribute to audit/compliance responses.
• Senior support to operations
  • Support team leads und specialists on complex cases, exceptions, und non-standard issues—providing guidance und escalation paths rather than executing BAU.
  • Coordinate department readiness for volume/market changes, new products, oder correspondent updates.
  • Contribute to training materials und knowledge transfer for new tools/processes.

Key Competencies

• Communication and influence at all levels
  • Clear, structured documentation und presentation skills.
• Organization and prioritization in time-pressured environments
  • Ownership und accountability.
  • Solid organization und time management skills.
• Problem-solving mindset
  • Problem–Action–Results, with strong risk awareness und escalation judgment.
• Teamwork and stakeholder management
  • Ability to coach und support without direct line management.
• Continuous improvement focus
  • Openness to challenge status quo und drive change.
• Analytical Ability
  • Assimilate procedures und implement them.
  • Identify issues und raise them in a structured way.
  • Make process improvements.
  • Attention to detail.
• Adaptability
  • Be flexible to changes.
  • Maintain quality standards despite schedule pressures.

Technical/Domain skills

• Strong understanding of payments und transfers flows, FX/MM/Treasury operations (netting, CLS, reconciliations, Swift formats, settlement und levelling concepts).
• Proficiency with MS Office (advanced Excel/Powerpoint), project tools (e.g. JIRA, Confluence).
• Data analysis und KPI design/monitoring with a Risk/audit/Compliance approach.
• Fluent in English und French, German/Italian is a plus.

Core Competencies: Adherence to the company’s values: Dedication, Conviction, Agility und Responsibility - Compliance with regulations und internal directives.