BASEL OFFICE - Senior Manager, Digital & Technology Portfolio

Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, five oceans and all seven continents. Designed for curious travelers with interests in science, history, culture and cuisine,Executive ChairmanTorstein Hagen often says Viking offers experiences For The Thinking Person™. Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row byCondé Nast Travelerinthe 2025 Readers’ Choice Awards. Viking is also rated a “World’s Best” byTravel + Leisure—no other travel company has simultaneously received such honors by both publications.

Please note that we can only accept applicants who are eligible to work in Switzerland or in possession of a valid work permit.

Role Description

• The Senior Manager, Digital & Technology Portfolio will be responsible for supporting technology strategy and transformation initiatives across the organization, aligning business goals with technological advancements. You will develop and support execution of strategic plans to enhance the company's digital & technology capabilities, optimize customer experiences, and leverage emerging technologies to drive operational efficiency and revenue growth, while helping to develop / allocate and track budget to effectively achieve these goals.
• A blend of a strategic thinker and technological expert with change management skills. They should be adept at crafting and executing comprehensive digital & technological transformation strategies, leveraging emerging technologies and products to enhance customer experiences and drive revenue growth. Additionally, they should have a proven ability to partner with cross-functional teams, foster a culture of innovation, and effectively communicate the benefits and impact of digital & technology initiatives to key stakeholders within the organization.
• This contributor must maintain a knowledge of evolving trends and the latest advancements in technology, strategy, and management to develop innovative solutions and approaches within this industry. As a key driver of change, you will collaborate with cross-functional teams to identify opportunities, implement technology solutions, and ensure the company remains competitive in the rapidly evolving cruise industry.
• The Senior Manager, Digital & Technology Portfolio will report to the Director, Digital & Technology Portfolio. This role will also work with internal technology stakeholders, including senior technology leaders, and functional business partners to understand business requirements and resources that will drive organizational growth.

Key Responsibilities

• Support and manage Technology Strategy for Viking’s Operations, as part of the broader Technology team
• Develop and maintain technology roadmaps that guide the implementation of tech solutions across the business and align with business leaders on new needs / changing priorities
• Prepare Executive and Steering Committee presentations that synthesize findings, and communicate action items and recommendations to management and leadership
• Be an integral part of the IT PMO and work with IT teams, business units, and other functional teams to assist in implementation of technology strategy and oversee execution of select initiatives
• Work with functional technology and business teams to develop and manage annual technology budgets to deliver on technology strategy and priorities
• Identify risks and develop mitigation strategies to ensure the success of strategic efforts
• Stay up to date with emerging technologies and trends and make recommendations on how they can be leveraged to improve solutions, experiences & customer engagement
• Support development of annual long-range planning process for technology strategy. Elements include overseeing required quantitative and qualitative analyses, developing budget for key initiatives, and writing presentations for the Leadership team and Board of Directors
• Serve as a liaison with business partners, including Ocean Ops. River Ops, HR, Finance, etc. convening key stakeholders to drive consensus and action

Core Competencies

• Relevant Strategy Experience: 2+ years of strategy experience from a top-tier technology consulting and/or management consulting firm
• Relevant Industry Experience: experience working in travel, tourism, hospitality, retail, or analogous industry. Diverse industry experience is also welcomed. Experience working in a corporate environment is preferred
• Relevant Functional Experience: The ideal candidate will have a broad understanding of digital & technology strategy and transformation, technical enough to understand integrations, attribution, and work alongside technology team as a respected partner. Proven experience in strategy, operations and execution of the tech strategy and transformation strongly preferred
• Structured and Logical Thinking: The ability to dissect a problem into an organized approach and quickly form a hypothesis against which to run test analysis
• Analytical Rigor: Ability to run and manage complicated quantitative analysis and develop detailed technology budgets in a defect-free manner
• Educational Credentials: undergraduate degree or master’s degree from a top-tier academic institution

PERSONAL QUALIFICATIONS:

• Be modest in nature, recognizing the accomplishments of the team before the individual
• Eager to learn our operational processes, pains and needs & willing to roll up their sleeves
• Be highly motivated and possess vision and enthusiasm
• Be comfortable acting as an individual contributor and team player
• Understand how to deliver in short time frames and be committed to meeting deadlinesCommunicate in an open and honest way that quickly builds trust and respect
• Possess an entrepreneurial spirit
• Be comfortable on his/her feet making presentations
• Resilient with a demonstrated ability to get things done

Culture & Benefits

• Fast-growing and dynamic environment, a modern workspace, flexible working hours.

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