Your mission
As a Customer Success Manager focused on the Enterprise sector, you will be at the forefront of the Wandelbots mission to revolutionize industrial automation with software-driven solutions that scale across robots and production sites. You will be responsible for driving and executing an Enterprise Customer journey that enables our Customers to adopt and scale the Wandelbots NOVA Physical platform and become future‑proof, software‑driven manufacturing organisations of excellence. You will report to the Head of Customer Success and work cross‑functionally with Product, Engineering, Design, and your Revenue colleagues to bring innovative solutions to the market that allow our customers and users easier access to Physical AI than ever before.
Location: Ideally, you are based in the Dresden area.
What You’ll Do
- Lead the Customer journey from late-stage Sales to full onboarding and beyond.
- Develop collaboration plans with your Customers to ensure their success, making sure they are maximizing their outcomes from Wandelbots products and services.
- Develop and expand strategies that drive growth from proof‑of‑concept projects to enterprise‑wide rollouts.
- Monitor Customer sentiment and health and proactively address potential issues.
- Design and coordinate trainings, technical workshops, expert consultation, and other support services and solutions to ensure issue resolution and product adoption.
- Gather Customer feedback and insights to inform our revenue generation strategies and support the Product and Engineering team in product development.
- Engage with internal stakeholders and colleagues to ensure smooth and fast delivery of projects, services, features to your Customers.
- Represent the voice of the customer, with data, within internal discussions.
Your profile
- Several years of proven experience in Customer Success or Account Management within B2B Enterprise environments. You have successfully worked with large Enterprise accounts and have a strong understanding of how Enterprise organisations buy and scale complex solutions.
- Excellent communication and interpersonal skills to manage diverse stakeholders. You are equally comfortable in a room with engineers or C‑suite.
- Proven experience working in startups or fast‑paced, fast‑changing organisations. You have high tolerance for ambiguity and quickly learn and adapt to new situations.
- Strong understanding and experience with technical products, preferably in the robotics, software development, or deep tech sectors. Coupled with a strong understanding of how enterprise customers purchase and scale complex solutions in this space.
- Proven ability to work cross‑functionally with Sales, Product, Engineering and Design teams. You are someone who can motivate others around you for the same goal.
- Strong self‑organisation skills and attention to detail. You are good at planning, documenting, and maintaining an up‑to‑date CRM (Hubspot, Salesforce), CS platform (Planhat, Velaris etc.), and tickets (Jira).
- Proactive mindset with a focus on continuous improvement.
- Professional proficiency in German and English.
- Willingness to travel as needed to meet your Customers and attend trade fairs.
- Willingness to commute regularly to Dresden, particularly in the first months of your onboarding.
Your are awesome if:
- You have a past in a technical role or are curious enough to have learned to write code, pursue a no/low‑code project, or even program a robot.
- You’re passionate about technology, its potential to transform industries, and you contaminate others with that passion.
- You work or have worked in production, manufacturing or industrial automation.
Why us?
Make an impact! Work on an innovative, deep tech product that adds value to the robotics world and to society! Become a crucial part of something new, big and exciting where you can truly make an impact!
Our teams inspire! Cross‑functional communication is key. You’ll get to know many of your 100+ colleagues. Collaborate with great people on our international teams who value knowledge sharing and unique ways of doing things!
Be authentic! Work in a value‑driven environment where everything may not be perfect, but we’re working on it! Your feedback is required while you receive feedback and appreciation for your work!
Help others! You can have up to 3 days of volunteer time off to help your favorite charity.
Develop yourself! We offer training and mental health opportunities so that you can develop both mentally and professionally.
And there is even more! Enjoy our free lunch, snacks and drinks, team events, 30 days of annual vacation + additional rest during Christmas season until New Year. If your child gets sick, we assure that 100% of your usual earnings will be paid while you take care of your little one.
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