Job Overview
TP in Greece in collaboration with Imperial Brands Hellas, a member of the multinational tobacco products group, is looking for talent to join a vibrant customer service team to provide customers with useful advice that meets their needs, on the new products generation, blu™, PULZE & iD.
Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.
Job Description
- Handle incoming calls, as well as chat, social media & email communications with customers or people interested to find out more about new products blu™, PULZE & iD
- Resolve customer inquiries, provide support on technical issues, as well as product information
- Provide advice about the products via outbound calls, to new and existing customers, aiming to optimize the use of blu™, PULZE & iD products
- Guide customers for purchases through the online store
- Stay up to date on new products, marketing initiatives, and policy/regulatory changes
- Provide excellent customer experience
Prerequisites
- High school diploma or equivalent
- Excellent knowledge of German (both verbal and written)
- Good English language skills
- Computer literacy (MS Windows, Internet applications, etc.)
- A positive mindset and pleasant personality
- Willingness to train and learn new skills, integrity, and passion for learning
- Accountability when handling sensitive information
- Previous working experience in a similar customer service position will be considered as an advantage
What we offer
- Complete relocation support (we will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home in Greece)
- Competitive monthly salary+2 extra salaries per year
- Refer-A-Friend: Bring your friends and receive great bonuses!
- Healthcare discounts and benefits – extra private healthcare benefits on top of standard public insurance
- Fully remunerated training by certified instructors
- A career path within a company of more than 12,000 employees
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State‑of‑the‑art premises, providing a great working environment with relaxing break areas
- The opportunity to work for a Great Place to Work‑Certified Company
In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.
German-Speaking Customer Experts for Imperial Brands Arbeitgeber: wherewework
Das Unternehmen bietet eine dynamische Arbeitsumgebung, in der Mitarbeiter die Möglichkeit haben, ihre Fähigkeiten im Bereich Vertrieb und IT-Lösungen zu entwickeln. Es wird Wert auf kontinuierliche Weiterbildung gelegt, einschließlich umfassender Schulungen für neue Talente. Zudem werden gute Leistungen durch ein wettbewerbsfähiges Gehalt und zusätzliche Vergütungen honoriert.
