This includes but is not limited to:
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Client IT Consultation & Technical Diagnostics
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Lead diagnostic and troubleshooting sessions with enterprise client IT administrators regarding network access, proxy/firewall whitelisting, and software connectivity.
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Assist clients with SSO and identity federation implementations (SAML, Microsoft Entra ID).
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Act as the technical translator and liaison between client IT personnel and internal engineering teams, distilling technical bugs, diagnostic logs, and requirements clearly for both audiences
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Internal IT Operations & Equipment Lifecycle (Europe)
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Onboarding & Hardware Provisioning: Configure laptops based on IT guidelines for new hires across Europe.
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Identity & Account Management: Administer user accounts and permissions across core platforms, including Google Workspace and Slack
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Offboarding & Urgent Incident Handling: Execute prompt offboarding protocols, including immediate account revocation, access lockouts, and secure remote laptop wiping/formatting upon employee departures
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Qualifications
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Hardware & Systems Knowledge: Strong practical understanding of PC/Mac hardware architecture, operating systems (Windows/macOS), and local hardware troubleshooting.
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Networking & Identity Fundamentals: Demonstrated literacy in SSO/identity federation (SAML 2.0, Microsoft Entra ID / Azure AD), enterprise networking, and perimeter controls (firewall rules, proxy whitelisting, DNS).
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Client Technical Consulting: Experience interacting directly with external B2B clients and IT teams in a technical support, solutions, or consultation capacity.
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Technical Communication & Coordination: Proven ability to troubleshoot complex issues collaboratively, synthesize root causes, and communicate fluently with both client IT administrators and internal software engineers.
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Account & Device Administration: Hands-on experience administering Google Workspace and Slack, as well as executing remote disk formatting and account offboarding procedures.
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Scripting & AI tool skills: Basic scripting experience (e.g., Google Apps Script) and hands-on use of AI tools (e.g., Claude, Gemini). Ability to build tools locally and deploy and configure them in company-approved environments, following guidance from the global IT/Security team.
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Cross-Regional Support: Self-driven and adaptable, able to coordinate and handle time-sensitive tasks across overlapping European and North American time zones.
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Language: Fluent professional working proficiency in English (written and verbal).
Preferred Qualifications
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Prior experience with or exposure to CLO 3D software or digital product creation tools
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Experience working within distributed, cross-border teams across Europe and Asia/US
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Additional European language proficiency (e.g., German, French, Spanish, Italian)
Benefits
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Refresh month after every 5 years of employment in the company
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1 week extra holidays between Christmas and new years
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Company Pension Scheme
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Deutschland Ticket
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Partial Gym Membership Support (Urban Sports Club)
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International + modern working environment
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Young and fast growing team
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Start Up mentality
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Room for growth
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Flexible working hours
IT Support/Tech Support in München Arbeitgeber: CLO Virtual Fashion
CLO Virtual Fashion ist ein hervorragender Arbeitgeber, der eine dynamische und innovative Arbeitsumgebung bietet, in der Mitarbeiter ihre Fähigkeiten entfalten und wachsen können. Mit einem internationalen Team und flexiblen Arbeitszeiten fördert das Unternehmen eine Kultur der Zusammenarbeit und des Austauschs, während es gleichzeitig attraktive Vorteile wie zusätzliche Urlaubstage und Unterstützung für Fitnessmitgliedschaften bietet. Hier haben Sie die Möglichkeit, Teil eines schnell wachsenden Start-ups zu sein, das die Zukunft der Modebranche mitgestaltet.
