Customer Success Manager (m/f/d) in Vechta

Customer Success Manager (m/f/d)

Vechta, Deutschland Full-time Inno KI GmbH

You are the first point of contact for our customers and ensure they get the full potential out of innoGPT. As Customer Success Manager you are the bridge between our customers and our product — guiding them from onboarding through long-term partnership.

Your responsibilities

• Onboarding and implementation of new customers — from initial setup to productive use




• Ongoing customer support and building long-term, trusted relationships




• Driving product adoption and demonstrating measurable value




• Running training sessions, workshops and user/admin onboardings




• Collecting customer feedback and channelling it to the product team




• Managing renewals and identifying upsell and expansion opportunities

What you bring

• Proven experience in customer success or account management, ideally in SaaS




• Strong communication skills and technical product understanding




• Structured, reliable work style with the ability to juggle multiple projects




• Empathetic, patient approach and genuine interest in customer success




• Proactive, solution-oriented mindset

Nice to have

Bonus Points If You Also Bring

• Experience with AI tools or technical B2B products




• Knowledge of change management and team training




• Familiarity with tools like Intercom, HubSpot or Gainsight




• Analytical thinking and basic data analysis skills




• Understanding of GDPR requirements and enterprise compliance

What we offer

• Direct visibility of your impact on company growth




• Strategic freedom to shape customer success processes




• Personal development opportunities with real career progression




• Dynamic team culture with regular events




• Flexible hours

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