Trainer / Change Management Consultant - SIGRHS

# Trainer / Change Management Consultant - SIGRHS* Home* Trainer / Change Management Consultant - SIGRHS* November 11, 2026* 0 Comments* By Roberte Okoya

Context

His intervention is focused on the adoption of the solution during the pilot phase.

Training needs are prepared in phase 1 by the functional consultant, without any separate costed intervention from the trainer.

• Missions
• Phase 1 – Coordination with the functional consultant: no separate financial intervention from the trainer; the functional consultant is responsible for identifying and preparing training needs.

These elements serve as the basis for preparing the pilot activities in Phase 2.

• Phase 2 – Pedagogical preparation: translate the identified needs into learning objectives; adapt the session structure to the users' profiles, their uses, and their level of expertise; organize a progression alternating demonstrations, guided exercises, and practical applications.
• Design of materials: develop presentation materials, user guides, fact sheets, and exercises; use scenarios representative of the solution's uses; maintain the consistency of the content with the functionalities available during the pilot.
• Training of trainers: prepare the trainers to lead the sessions, explain the functionalities, and support the exercises; provide the materials and facilitation methods necessary for the continuation of training.
• Training of users: lead the sessions, explain the user journeys, and guide participants through the procedures; adapt the pace and explanations to the difficulties encountered; promote independent use of the solution.
• Assessment of learning outcomes: prepare exercises and assessments aligned with learning objectives; identify areas of incomplete understanding and plan necessary review; compile a summary of acquired skills and reinforcement needs.
• Start-up support: provide support during initial use of the pilot program; answer usage questions and reinforce best practices; distinguish between difficulties in understanding and anomalies to be reported to the relevant teams.
• Change management support: explain expected uses and evolving practices; gather questions and obstacles to adoption; adapt messages and support actions to the target audiences.
• Coordination and evaluation: work based on the functional consultant's needs; communicate usage difficulties and participant feedback to the senior project manager and relevant teams; report on completed training, learning outcomes, remaining difficulties, and follow-up recommendations.
• Expected deliverables
• Training program outline: learning objectives, target audiences, session progression, and facilitation methods, developed in phase 2 based on the needs identified by the functional consultant in phase 1.
• User training kit: presentation materials, user guides, practical guides, and guided exercises, consistent with the features available during the pilot and adapted to the participants' needs.
• Training handover kit for relay trainers: reusable materials, facilitation guidelines, exercise outlines, and pedagogical recommendations for resuming sessions.
• Tools and assessment of learning outcomes: assessment exercises, success criteria linked to learning objectives, and a summary of acquired knowledge, concepts not yet mastered, and areas for reinforcement.
• Summary of user feedback and support: user questions, difficulties in getting started, obstacles to adoption, responses provided, and points relayed to the senior project manager or relevant teams, distinguishing between pedagogical needs and reported issues.
• Summary of training and start-up support: sessions conducted, support actions carried out during the pilot, persistent difficulties, and follow-up recommendations to support user autonomy.
• Expected Skills
• Instructional Design: Transform functional needs into learning objectives, build a suitable progression, and choose teaching methods according to the target audience.
• Facilitation and Trainer Training: Lead participatory sessions, conduct demonstrations, supervise exercises, and pass on facilitation methods to trainers.
• Materials Creation: Write clear guides, practical fact sheets, and exercise instructions; make content accessible without sacrificing the precision of usage procedures.
• Assessment and Adaptation: Design practical assessments, observe learning outcomes, identify difficulties, and adjust explanations or exercises accordingly.
• Functional

Familiarization: Understand the solution's workflows and functionalities to explain them; connect the actions to the participants' needs and identify questions requiring functional or technical expertise.

• Change Management: Listen to concerns, identify barriers to adoption, promote expected uses, and support the evolution of practices during the pilot phase.
• Support and coordination: identify usability challenges, formalize actionable feedback, and collaborate with the functional consultant, senior project manager, and relevant teams.
• Communication and organization: demonstrate pedagogical skills, active listening, and clear written communication; manage the flow of sessions and ensure structured feedback on learning outcomes and follow-up needs.
• Required profile

: Training: training in pedagogy, vocational training, change management or information systems, or equivalent experience demonstrating mastery of user training and support for the appropriation of an application.

Application: CV + cover letter + copies of diplomas to be sent to contact@keoni. fr Founded in 2008, Kéoni Consulting is an IT consulting and engineering firm specializing in the banking, financial markets, insurance, and industrial sectors.

We are the partner for major accounts in their digital transformation.

We help them transform their business model, align their operational processes, select the best technologies, and mitigate and overcome the risks associated with digitalization.

Kéoni Consulting helps companies to

• Make a difference
• , innovate and create

, reinvent their business, satisfy customers, gain a competitive advantage, become the leader in their sector, and become the leader in their sector.

Our services cover the entire information systems lifecycle (Project Management, Business Analysis Consulting, Design, Implementation, Maintenance, Production, and Operations).**Job

• Category:** Digital Transformation**Job
• Type:** Full Time**Work location:** Europe