Auf einen Blick
- Aufgaben: Provide technical support for fab defect inspection products across Europe.
- Unternehmen: KLA is a global leader in semiconductor manufacturing technologies.
- Vorteile: Enjoy a competitive rewards package and a family-friendly work environment.
- Weitere Informationen: Travel up to 30% within Europe and occasionally worldwide.
- Warum dieser Job: Join a dynamic team solving complex problems in cutting-edge technology.
- Qualifikationen: Requires a degree in engineering or natural sciences and troubleshooting experience.
Das prognostizierte Gehalt liegt zwischen 49500 - 60500 € pro Jahr.
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.
Virtually every electronic device in the world is produced using our technologies.
No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.
KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development.
KLA focuses more than average on innovation and we invest 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices.
Life here is exciting and our teams thrive on tackling really hard problems.
There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.
The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.
Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Responsibilities
- Provide direct technical service and support for our fab defect inspection products for customers in Germany, Austria, and Switzerland, and other countries either remote or direct.
- Understand customer problem statements, analyze data, and provide plan of actions.
- Perform breakdown repairs and maintenance at customers’ sites with rapid response where necessary.
- Prepare with customers site planning and check and verify install requirements are met prior to system installation.
- Install and/or upgrade purchased products for European customers.
- Perform conformance testing of tools according to procedures of installed tools at customers’ site.
- Train and instruct users in basic operation and maintenance of our products.
- Work with other cross-functional groups (Engineering, Manufacturing, Applications, and Service) to discuss technical issues in detail and host meetings to establish owners, action items, and dates.
- Communicate installation status to team.
- Be available to travel within the region and occasionally worldwide to support escalated issues onsite.
- Document and report installation or quality non-conformances through a remote database management system.
- Provide technical input to the sales team for future business development.
Requirements
- A university degree in engineering or natural sciences, a degree as a technician or a completed technical apprenticeship.
- Hands-on experience troubleshooting systems with mechanical, optical, pneumatic, and electronic components is preferable.
- Ability to diagnose causes of malfunction and to actively resolve customers’ service problems.
- Strong interpersonal and self-management skills.
- Fluent in English.
- Strong written and verbal communication skills.
- Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
- Travel requirements up to 30% with mainly domestic and occasionally international travel.
- A current and valid driving license.
- Valid working permission within the EU.
- No visa or other restriction preventing travel in the USA or EU.
- Minimum Qualifications
Master\'s Level Degree and 0 years related work experience; Bachelor\'s Level Degree and related work experience of 2 years.
We offer a competitive, family-friendly total rewards package.
We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
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Technical support engineer Arbeitgeber: KLA
KLA ist ein hervorragender Arbeitgeber, der Ihnen die Möglichkeit bietet, an der Spitze der Halbleitertechnologie zu arbeiten. In unserem modernen Büro im Herzen von Dresden profitieren Sie von einem internationalen Arbeitsumfeld, flexiblen Arbeitsmodellen und einer Vielzahl von Mitarbeiterbenefits, darunter Teamevents und Sprachkurse. Wir fördern Ihre berufliche Entwicklung und bieten Ihnen die Chance, innovative AI-Lösungen zu entwickeln, die die Zukunft der Technologie gestalten.
StudySmarter Expertenrat🤫
Wir sind der Meinung, dass du so Technical support engineer erhalten könntest
✨Tip Number 1
Familiarize yourself with KLA's products and services, especially those related to fab defect inspection. Understanding the technical aspects and applications of these products will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight any hands-on experience you have with troubleshooting mechanical, optical, pneumatic, or electronic systems. Be prepared to discuss specific examples where you successfully diagnosed and resolved issues, as this is crucial for the role.
✨Tip Number 3
Since the role requires strong interpersonal skills, practice articulating your communication style. Think of scenarios where you've effectively collaborated with cross-functional teams or trained users, as these experiences will be valuable in your application.
✨Tip Number 4
Be ready to discuss your willingness to travel and how you manage time effectively while on the road. This shows your commitment to supporting customers and addressing escalated issues promptly, which is essential for a Technical Support Engineer.
Wir glauben, dass du diese Fähigkeiten brauchst, um Technical support engineer mit Bravour zu bestehen
Einige Tipps für deine Bewerbung 🫡
Understand the Job Requirements:Carefully read the job description to understand the specific skills and qualifications KLA is looking for. Highlight your relevant experience in troubleshooting systems and technical support in your application.
Tailor Your CV:Customize your CV to reflect your hands-on experience with mechanical, optical, pneumatic, and electronic components. Make sure to include any relevant projects or roles that demonstrate your problem-solving abilities.
Craft a Strong Cover Letter:Write a cover letter that showcases your interpersonal skills and ability to communicate effectively. Mention your willingness to travel and your experience in training users, as these are key aspects of the role.
Highlight Language Proficiency:Since the position requires fluency in English and possibly other languages, make sure to clearly state your language skills in your application. This will help demonstrate your ability to communicate with customers across different regions.
Wie man sich auf ein Vorstellungsgespräch bei KLA vorbereitet
✨Understand the Technical Requirements
Make sure you are familiar with the technical aspects of the products you'll be supporting. Brush up on your knowledge of mechanical, optical, pneumatic, and electronic components, as well as troubleshooting techniques.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've diagnosed and resolved technical issues. Highlight your analytical skills and how you've used data to inform your actions in past roles.
✨Communicate Effectively
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in a way that is easy to understand for non-technical stakeholders.
✨Demonstrate Your Teamwork Abilities
The role involves working with cross-functional teams, so be prepared to share experiences where you've collaborated effectively with others. Emphasize your interpersonal skills and ability to work in a team-oriented environment.
