Key Responsibilities
- Serve as the primary point of contact for German-speaking customers via phone, email, and chat
- Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
- Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
- Document customer interactions clearly and accurately within CRM systems
- Escalate complex cases to relevant internal stakeholders when required
- Follow internal policies, quality standards, and compliance requirements
- Actively contribute to process optimization and customer experience improvement initiatives
Required Qualifications
- Native or near-native fluency in German (spoken and written)
- Good command of English for internal communication
- Previous experience in customer service, contact center, or client-facing roles is preferred
- Strong problem-solving and communication skills
- Ability to work in a structured, KPI-driven environment
- High level of professionalism, reliability, and customer orientation
- Open to relocation and on-site work
What We Offer
- Competitive salary package
- Performance bonus
- Structured onboarding and continuous training programs
- International and multicultural working environment
- Career development and internal mobility opportunities
- Stable, long-term employment in a growing organization
Relocation support
may be provided in line with company policy
Additional Information
Working hours may vary based on business needs
The candidates must be EU citizen or have a work permit to work in the related country
