Delivery Performance Manager in München

Xiaomi EV is a core strategic business of the Xiaomi Group. Officially launched in 2024, Xiaomi EV is centered on the“Human × Car × Home”all-scenario ecosystem strategy. We are committed to building technologically advanced, intelligently connected, and high-quality electric vehicles.

Our track record speaks for itself:

• Market Leadership: The Xiaomi SU7 exceeded 300,000 deliveries within 15 months, and the the high-performance SUV Xiaomi YU7 secured over 200,000 pre-orders with deposits within just 3 minutes of its unveiling.
• Performance Excellence: The Xiaomi SU7 Ultra set a new Nürburgring production EV lap record (7:04.957), proving our engineering prowess on the world's most demanding tracks.
• Growth Engine: In Q2 2025, Xiaomi EV emerged as a key growth engine for the Group, working alongside our smartphone and AIoT sectors (connecting nearly 1 billion devices) to fully realize a seamless smart lifestyle.

Our Global Vision

Xiaomi EV's overseas business is advancing steadily, with global market deployment scheduled for 2027, starting with Europe.

To ensure a successful launch, we have established Overseas R&D Centers and dedicated oversea preparation teams. We are currently focusing on:

• Cutting-edge technological innovation and localization.
• Establishing premium sales, delivery and customer service standards.

We are looking for pioneers with an international perspective to help us lay the foundation for Xiaomi EV's success gloabally.

Overview

The Delivery Performance Manager is part of the Delivery Operations team within Delivery Strategy & Operations, part of Xiaomi's European Delivery & Logistics organization. The role owns delivery performance across all European markets: it sets delivery targets, steers markets against them and makes sure every gap is visible early enough to act on it.

As Xiaomi enters new European markets, delivery volume has to be planned and steered consistently across Xiaomi-operated markets, agency partners and dealer markets. The Delivery Performance Manager creates one KPI framework, one target-setting logic and one reporting landscape for Europe, so that leadership in Europe and China HQ have a reliable view of delivery performance and outlook.

The role works closely with the in-country Delivery Operations Managers, agencies and dealers, as well as with Finance & Order Operations, Registration Operations, Fleet & Allocation Planning, Logistics & PDI, Order-to-Delivery Systems, Sales Operations, GTM and the relevant teams at China HQ.

Your Job

• Define the European delivery KPI framework (target achievement, customer and vehicle readiness, lead time, delivery CSAT, cost per delivery) at EMEA, country and location level.
• Set quarterly, monthly and weekly delivery targets for Xiaomi-operated markets and agency partners based on sales targets, confirmed supply and backlog conversion.
• Run the weekly delivery steering calls with the in-country Delivery Operations Managers and the daily end-of-quarter steering across all markets.
• Track performance against target, diagnose gaps (supply, customer readiness or scheduling) and agree corrective actions with the responsible teams.
• Performance-manage markets, agencies and dealerships on delivery volume, timeliness, quality and customer satisfaction.
• Monitor the delivery pipeline from VIN matching through payment, registration and vehicle arrival to handover, and remove blockers with Finance & Order Operations, Registration Operations, Fleet & Allocation Planning and Logistics & PDI.
• Build and maintain a unified European delivery reporting landscape as the single source of truth, and define the related reporting requirements with the Order-to-Delivery Systems team and China HQ.
• Prepare delivery performance reporting for European and China HQ management, including outlook, risks and required decisions.
• Analyze delivery CSAT and delivery cost across EMEA, benchmark markets and drive improvements.
• Define delivery standards and steering routines and roll them out to existing and new markets.

Your Profile

• Several years of experience in delivery operations, sales operations or performance management in automotive retail, ideally in a direct-to-consumer or agency model.
• Proven experience in setting and steering delivery or sales targets across multiple markets, including end-of-quarter steering.
• Good understanding of the order-to-delivery process, including financing and leasing, registration, logistics and PDI.
• Experience in performance-managing stores, country organizations or retail partners against KPIs.
• Strong analytical skills; very good command of Excel and BI tools (e.g. Power BI, Tableau); SQL and CRM experience (e.g. Salesforce) are an advantage.
• Structured, hands-on working style with high ownership in a fast-paced start-up environment.
• Strong communication skills and the ability to align stakeholders across markets and with China HQ.
• Willingness to travel across Europe.
• Fluent English is required; German or another European language is an advantage.

Privacy Statement

• By applying for the job, you acknowledge that you have read and accepted the privacy policy:
• Data Controller: The corresponding entity within Xiaomi (namely, Xiaomi Retail Germany GmbH or Xiaomi Technologies Limited, as applicable considering the region of the position you are applying for.
• Purpose: Your personal data will be processed for the purpose of evaluating and managing your job application.
• Retention: As a general practice, your data will be kept for one year for these purposes unless a different retention period is required by applicable law. We encourage you to keep it updated, as it may be used to share future job openings that match your profile and may be of interest to you.
• Legal Basis: Data subject’s consent.
• International Transfers: Processing your job application may require the transfer of your personal data to other regions (for example, Chinese mainland). If this occurs, Xiaomi will implement appropriate safeguards in accordance with applicable rules on international data transfers to ensure that your personal data is processed securely.
• Data subject rights: You may exercise your data protection rights (access, rectification, erasure, etc.) and contact our Data Protection Officer via our platform: https://privacy.mi.com/support/?locale=en
• Additional Information: https://privacy.mi.com/HR/en_GB/

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